Inside Sales Representative

Aston Carter•Warrensville Heights, OH

1d•$16 - $16•Onsite

About The Position

As an Inside Sales Representative, you will play a crucial role in assisting customers with their inquiries, scheduling appointments, and updating them on services. You will handle inbound and outbound calls, providing detailed product knowledge across various home improvement categories. Your responsibility will also include accurately entering customer data into CRM systems and identifying opportunities to connect customers with sales representatives.

Requirements

Sales experience
Customer service skills
Proficiency in handling outbound and inbound calls
Data entry skills
Inside sales support experience
Customer service oriented
Sales driven
Goal-oriented
Ability to handle objections
Schedule planning skills
A driven and sales-oriented mindset is required.

Responsibilities

Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.
Make outbound follow-up calls to confirm appointments and gather additional information.
Provide scripted product knowledge across multiple home improvement categories.
Accurately and efficiently enter customer data into CRM systems.
Identify opportunities to connect customers with sales representatives.
Escalate complex inquiries to higher-level agents or supervisors as appropriate.
Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.
Deliver exceptional customer experiences on every interaction.
Consistently meet or exceed call handling, scheduling, and accuracy targets.
Demonstrate reliability through consistent attendance and punctuality.
Maintain high standards of data entry accuracy and compliance with standard operating procedures.