Inside Sales Representative

REXEL•Glenwillow, OH

5h•Onsite

About The Position

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. We are looking for an Inside Sales Representative to join our Rexel team located in Solon, OH! Employee’s level and pay will be dependent on their level of experience, knowledge, and capabilities. The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base. Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate. Assist outside sales personnel by processing priority transactions. Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers. Prospect for new accounts within a specified geographical territory. Manage a defined customer base and establish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis. Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle. Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends. Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge. Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources. Other duties as assigned.

Requirements

2+ years of customer service, sales, or electrical distribution experience
High School or GED - Required
Ability to handle basic/intermediate issues and problems
Basic/intermediate product and application knowledge essential
Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
Ability to prioritize and manage multiple tasks and deadlines
Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
Highly self-motivated
Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)

Responsibilities

Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
Assist outside sales personnel by processing priority transactions
Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
Prospect for new accounts within a specified geographical territory
Manage a defined customer base and establish and maintain customer relationships
Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences
Close orders and resolve customer issues promptly using root-cause analysis
Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle
Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge
Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within