Inside Sales Representative

Aston Carter•Warrensville Heights, OH

4d•$15 - $15•Onsite

About The Position

As an Inside Sales Representative, you will play a crucial role in assisting customers with their inquiries, scheduling appointments, and providing service updates. You will handle both inbound and outbound calls, offering scripted product knowledge across various home improvement categories. Your role will also involve accurately entering customer data into CRM systems and identifying opportunities to connect customers with sales representatives. You will be expected to maintain a high level of professionalism, empathy, and enthusiasm in a fast-paced call environment.

Requirements

Sales
Customer service
Outbound calls
Data entry
Inbound call handling
Inside sales support
Customer service oriented
Sales driven
Goal-oriented
Ability to handle objections at high volume
Schedule planning

Nice To Haves

Driven and sales-driven mindset
Ability to deliver exceptional customer experiences

Responsibilities

Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.
Make outbound follow-up calls to confirm appointments and gather additional information.
Provide scripted product knowledge across multiple home improvement categories.
Accurately and efficiently enter customer data into CRM systems.
Identify opportunities to connect customers with sales representatives.
Escalate complex inquiries to higher-level agents or supervisors as appropriate.
Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.
Deliver exceptional customer experiences on every interaction.
Consistently meet or exceed call handling, scheduling, and accuracy targets.
Demonstrate reliability through consistent attendance and punctuality.
Maintain high standards of data entry accuracy and compliance with standard operating procedures.