Inside Sales Representative

Tri-State Valve LLC•Calvert City, KY

About The Position

Summary: Provides quotes to customers and enters orders when POs are issued. Issues and processes purchase orders for items needed for orders. Coordinates delivery dates with customer. Provides all information to production for order delivery. Communicates regularly with Outside Sales regarding status of orders and customer activity. Duties and Responsibilities include the following. Other duties may be assigned. • Field calls from customers regarding applications and pricing. • Determine pricing and delivery. • Conduct sizing/building packages when needed. • Provide quotes to customers. • Order entry. • Issuing purchase orders to factories or transfers orders for specific items needed for customer orders. • Ensure cost on purchase orders matches order acknowledgements from supplier. • Maintain delivery dates on both sales orders and purchase orders. • Conduct weekly reviews of purchase orders expected to arrive within the week. • Monitor status of open orders and communicate with customers’ factory delays. • Work with Inside Sales Manager and other management to maximize profitability. • Receiving, printing, and processing production orders. • Order confirmation in P21. • Maintain paperwork for sales orders and purchase orders. Production: • Communicate with Production Manager all urgent deadlines for customers. • Ensure all information on production orders/IntellusTM is updated in a timely manner. • Work with shipping to ensure all documents are complete and provided in a timely manner to allow for an on-time shipment. Customers: • Provide friendly and positive interaction for all customers calling and communicating with the company. • Promote professional communication in all aspects. • Work to obtain the best solution for the customer. • Provide feedback regarding order status proactively. Suppliers: • Become knowledgeable on the products assigned. • Take a pro-active approach to understanding the products and competition. • Forward competitive information to supplier. Interaction with other Departments. Sales: • Work to maximize profitability on all orders. • Alert outside sales as to any changes learned on the account level or suppliers. Technology: • Use the tools provided in P21 and Intellus. • Make recommendations for improvement to enhance productivity or efficiency. Finance: • Operate within assigned budget. • Ensure all orders are entered and processed according to process. Gross Profit/Inventory Control: • Work with manager to identify items that should be placed in stock to reduce expediting. • Identify items that should be removed from inventory to improve inventory turns. • Report agreed upon pricing so pricing can be set up in P21. • Find areas to strategically improve profitability. • Ensure all quotes include covering any freight charges not billed to the customer. Human Resources: • Operate within all the company’s policies. • Report any potential “threats” made against either TVI, its associates, customers, or suppliers.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Associate’s degree or equivalent and four to six years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Field calls from customers regarding applications and pricing.
Determine pricing and delivery.
Conduct sizing/building packages when needed.
Provide quotes to customers.
Order entry.
Issuing purchase orders to factories or transfers orders for specific items needed for customer orders.
Ensure cost on purchase orders matches order acknowledgements from supplier.
Maintain delivery dates on both sales orders and purchase orders.
Conduct weekly reviews of purchase orders expected to arrive within the week.
Monitor status of open orders and communicate with customers’ factory delays.
Work with Inside Sales Manager and other management to maximize profitability.
Receiving, printing, and processing production orders.
Order confirmation in P21.
Maintain paperwork for sales orders and purchase orders.
Communicate with Production Manager all urgent deadlines for customers.
Ensure all information on production orders/IntellusTM is updated in a timely manner.
Work with shipping to ensure all documents are complete and provided in a timely manner to allow for an on-time shipment.
Provide friendly and positive interaction for all customers calling and communicating with the company.
Promote professional communication in all aspects.
Work to obtain the best solution for the customer.
Provide feedback regarding order status proactively.
Become knowledgeable on the products assigned.
Take a pro-active approach to understanding the products and competition.
Forward competitive information to supplier.
Work to maximize profitability on all orders.
Alert outside sales as to any changes learned on the account level or suppliers.
Use the tools provided in P21 and Intellus.
Make recommendations for improvement to enhance productivity or efficiency.
Operate within assigned budget.
Ensure all orders are entered and processed according to process.
Work with manager to identify items that should be placed in stock to reduce expediting.
Identify items that should be removed from inventory to improve inventory turns.
Report agreed upon pricing so pricing can be set up in P21.
Find areas to strategically improve profitability.
Ensure all quotes include covering any freight charges not billed to the customer.
Operate within all the company’s policies.
Report any potential “threats” made against either TVI, its associates, customers, or suppliers.