Inside Sales Representative

ARaymond•Rochester Hills, MI

9d•Onsite

About The Position

Position Summary: The Inside Sales Representative is an operational role within the sales team, supporting contract administration, order processing, and customer data management. This position ensures smooth execution of sales transactions and maintains accurate records to enable strategic decision-making and customer satisfaction. Roles and Responsibilities: Contract Review & Administration Assist in reviewing customer contracts for accuracy, compliance, and completeness. Coordinate with legal and sales teams to ensure timely contract execution. Order Processing Enter and manage customer orders in the system with precision and timeliness. Monitor order status and proactively resolve discrepancies or delays. Customer Data Management Maintain and update customer records in CRM and ERP systems. Ensure data integrity across platforms to support reporting and analytics. Sales Support Provide administrative support to Account Managers. Prepare quotes, proposals, and documentation as needed. Cross-Functional Coordination Liaise with finance, logistics, and customer service teams to ensure seamless order fulfillment. Support onboarding of new customers and internal process improvements. Reporting & Documentation Generate regular reports on order status, contract metrics, and customer data quality. Document standard operating procedures and contribute to process optimization. Other related duties and/or projects as assigned.

Requirements

Bachelor’s degree or equivalent experience in business, sales operations, or related field.
2+ years of experience in a sales support, operations, or coordinator role.
Proficiency in CRM and ERP systems (e.g., Salesforce, SAP).
Strong attention to detail and organizational skills.
Excellent communication and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative mindset with a focus on continuous improvement.

Nice To Haves

Experience with Automotive Tier’s or OEM’s
Familiarity with contract lifecycle management tools.

Responsibilities

Contract Review & Administration Assist in reviewing customer contracts for accuracy, compliance, and completeness.
Coordinate with legal and sales teams to ensure timely contract execution.
Order Processing Enter and manage customer orders in the system with precision and timeliness.
Monitor order status and proactively resolve discrepancies or delays.
Customer Data Management Maintain and update customer records in CRM and ERP systems.
Ensure data integrity across platforms to support reporting and analytics.
Sales Support Provide administrative support to Account Managers.
Prepare quotes, proposals, and documentation as needed.
Cross-Functional Coordination Liaise with finance, logistics, and customer service teams to ensure seamless order fulfillment.
Support onboarding of new customers and internal process improvements.
Reporting & Documentation Generate regular reports on order status, contract metrics, and customer data quality.
Document standard operating procedures and contribute to process optimization.
Other related duties and/or projects as assigned.