Inside Sales Representative

AMMEGA • West Caldwell, NJ

7h • Onsite

About The Position

This role offers an opportunity to gain experience with a growing company in the conveyor and power transmission belts industry. The company's products are integral to various sectors, including package delivery, food production, fitness equipment, and automation. The organization emphasizes customer focus, employee well-being, entrepreneurship, agility, and responsibility, fostering a culture of continuous improvement. The Inside Sales Representative is tasked with managing accounts through proactive telephone and email contact to maintain and grow sales, and to provide technical support. This involves utilizing phone and analytical skills, leveraging reports and customer history to anticipate needs, understand account activity, and primarily improve the quote-to-order conversion rate for key accounts. The representative will collaborate closely with OEM & Distribution sales teams to enhance business relationships with key accounts.

Requirements

• Bachelor’s degree or 1-2 years of related business to business customer service experience, preferably in belting or related industry; or combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, volume for quotes and order entry.
• Ability to learn technical products and understand their applications.
• Ability to apply concepts of basic algebra and geometry.
• Must also be able to analyze YoY trends through Pareto analysis.
• Advanced knowledge of Outlook, Excel, and Salesforce.
• Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
• Excellent verbal and written communication skills, comfortable utilizing proactive phone skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Compliance in price policies, discount structures and fees.
• Ability to travel when needed to customers, sales meeting and training, expected not to exceed 20%.
• Must be able to work in the US.

Nice To Haves

• Product knowledge in modular belts.
• Working knowledge of QlikView and Navision.
• Experience in a manufacturing environment.

Responsibilities

• Makes outbound quote follow-up calls for existing key customers by telephone and e-mail to qualify leads and sell products and services.
• Backs-up Customer Service Manager when out of office or unavailable and offers support on projects.
• Manages business matters via CRM including call schedules & quote follow-up, and product inquiries.
• Handles inbound sales lead calls to convert into sales.
• Overcomes technical and business objections of prospective customers.
• Provides product demos to qualified customers on request.
• May generate quotes and prepare sales orders for orders obtained.
• Tracks stock levels for accounts using in coordination with the Supply Chain team.
• Estimates date of delivery to customer, based on knowledge of Company’s lead times and reported capacity constraints.
• Coordinates customer training.
• Builds and maintains customer relationships.
• Prepares reports of business transactions to track revenue.
• Enters new customer data and other sales data for current customers into CRM.
• Investigates and resolves customer problems with deliveries.
• Visits customer sites as required for business and application reviews.
• Develops action plans to grow business for assigned accounts.
• Provides updates to leadership.
• Consults with Sales on commercial and technical issues as required.
• Assists customers with accurate transactions and industry specific product information.
• Utilizes telephone sales and support skills to create interest and offer value-added products and services to customers.
• Builds and expands customer relationships and helps ensure replacement and increased business.
• Handles RGAs credits and complaints as needed.
• Other projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees