Inside Sales Representative

Johnstone Supply, The Balsan Group•Annapolis, MD

24d

About The Position

Are you passionate about HVAC/R and enjoy helping contractors find the right solutions? Johnstone Supply – The Balsan Group is seeking a technically skilled Inside Sales Representative to provide expert guidance, support contractors, and help grow our business. This is more than a sales role—you’ll be a trusted resource for customers, solving problems, managing orders, and building long-term relationships, all while advancing your career in a fast-growing, team-oriented company. Why You’ll Love Working Here Competitive pay + performance bonuses Health, dental, vision, and 401(k) with match PTO and paid holidays Career growth in a fast-growing, team-oriented company

Requirements

2+ years of HVAC/R experience (field, counter sales, or inside sales)
Strong technical knowledge of HVAC systems, components, and troubleshooting
Experience with equipment selection, parts lookup, and system applications
Proven ability to work in a fast-paced inside sales environment
Strong communication, customer service, and relationship-building skills
Proficiency with ERP/POS systems and basic computer applications
Detail-oriented with strong problem-solving skills

Responsibilities

Provide technical sales support to contractors via phone, email, and walk-ins
Recommend HVAC/R equipment, parts, and system components based on application and specs
Assist with troubleshooting systems, cross-referencing parts, and identifying replacements
Generate and manage quotes, sales orders, and follow-ups to close business
Build and maintain strong customer relationships to drive repeat sales
Coordinate with purchasing and warehouse teams to ensure product availability and on-time delivery
Stay current on manufacturers, product lines, and industry trends
Support upselling and cross-selling opportunities to maximize revenue