Inside Sales Representative
About The Position
• Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates. • Make outbound follow-up calls to confirm appointments and gather additional information. • Provide scripted product knowledge across multiple home improvement categories. • Accurately and efficiently enter customer data into CRM systems. • Identify opportunities to connect customers with sales representatives. • Escalate complex inquiries to higher-level agents or supervisors as appropriate. • Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.
Requirements
- More than just "friendly" - need someone to be driven and sales driven mindset
- Deliver exceptional customer experiences on every interaction.
- Consistently meet or exceed call handling, scheduling, and accuracy targets.
- Demonstrate reliability through consistent attendance and punctuality.
- Maintain high standards of data entry accuracy and compliance with standard operating procedures.
Responsibilities
- Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.
- Make outbound follow-up calls to confirm appointments and gather additional information.
- Provide scripted product knowledge across multiple home improvement categories.
- Accurately and efficiently enter customer data into CRM systems.
- Identify opportunities to connect customers with sales representatives.
- Escalate complex inquiries to higher-level agents or supervisors as appropriate.
- Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
