Inside Sales Representative – Total JCB

Total Industries•Martinez, CA

45d•Onsite

About The Position

POSITION OVERVIEW: The Inside Sales Representative (ISR) drives revenue growth, customer satisfaction, and brand excellence from our Pacheco headquarters. This role manages walk-in traffic, inbound digital leads, and Salesforce pipeline activity, ensuring all customer interactions are handled professionally, promptly, and with Total’s Service First standard. KEY RESPONSIBILITIES: The following reflects the essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.

Requirements

High School Diploma.
2+ years of experience in a combination of inside sales, telemarketing, and/or customer service.
Proficiency in Salesforce CRM for lead tracking, quoting, and follow-up.
Must be comfortable with cold calling and working to meet established sales objectives.
Excellent communication and interpersonal skills.
Strong negotiation and persuasion abilities.
Excellent judgment, organizational, and analytical skills.
Ability to work independently and in a team environment.
Exceptional time management, prioritization, and organization skills.
Ability to operate and drive demo vehicles.
Ability to load vehicles onto a pick-up truck and deliver to a customer or branch.
Demonstrated ability to act in a way that is consistent with our values.
Proficient in the use of Microsoft Office suite.
Qualified DMV record, drug screen, and background check.

Nice To Haves

College Degree.
Experience in B2B sales, service or rental.

Responsibilities

Serve as the first point of contact for all inbound calls, emails, and walk-in traffic at the Pacheco branch.
Manage and qualify leads from JCB.com, TotalJCB.com, digital advertising, and showroom visits.
Record, track, and manage all opportunities in Salesforce, ensuring accurate deal stages and contact information.
Follow up with prospects promptly to ensure high conversion and consistent customer communication.
Coordinate product demos, deliveries, and field rep hand-offs for qualified opportunities.
Conduct needs assessments and match customers to appropriate JCB equipment and financing options.
Generate and send quotes, proposals, and financing packages using Quote Express (PNC).
Support sales of new and used equipment, attachments, warranties and service plans.
Build and maintain customer relationships through consistent communication and follow-up.
Perform hands on sales demonstrations of equipment for customer presentations.
Maintain the showroom environment, ensuring current brochures, pricing sheets, and inventory displays.
Collaborate with the Marketing Department to support promotions, digital campaigns, and customer events.
Capture customer testimonials, delivery photos, and equipment videos for marketing use.