The Inside Sales Representative’s (ISR) primary role is to partner with Territory Sales Managers (TSM) to maintain and grow sales in a specified territory. The ISR is responsible for lead generation, maintaining customer satisfaction and building relationships with our VA, Indian Health, Department of Defense, and Community Care customers. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Lead generation- Prospecting new customers to increase customer count. Prospecting existing customers to increase order rate. Conducting outreach via phone and email Assess customer needs. Develop meaningful relationships with customers to encourage trust and loyalty. Promote current products on VA Contract. Educate customers on the company’s current and upcoming product lines and technologies to provide better overall solution and increase order rate. Address customer questions and overcoming objections. Monitor On-Boarding report to identify new customers for the on-boarding process. Follow up on cold and warm leads to further the sales process. Utilize available sales reporting tools to monitor territory strengths, opportunities, challenges, and threats. Work cooperatively with TSM and CSR on sales process to grow territory. Travel to events such as National Seminars and Regional Seminars as required. Some topical presentation as needed. Stay current on product knowledge, including features and functions.