Inside Sales Representative

Northwest Hardwoods•Beachwood, OH

28d

About The Position

NWH Overview: NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com. Position Summary NWH is seeking an Inside Sales Representative to provide excellent, dependable service to our customers. This individual's primary goals will be to maintain, and exceed, customer satisfaction and growing NWH sales. They will spend much of their time executing sales-related activities, including supporting the Outside Sales team, networking with customers, quoting customers, entering orders, managing order files, and helping troubleshoot any issues or needs that arise from customers, our production teams, or supply chain teams, while managing and maintaining a healthy inventory.

Requirements

Positive and enthusiastic attitude with an eagerness to learn
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with outside sellers, customers and other NWH departments
Strong organizational skills, multitasking skills, and the ability to work well in a fast-paced environment
Ability to think critically, problem solve and work across functional teams in order to complete tasks.
Ability to quickly grasp and understand the operations of different order computer systems.
Strong knowledge of Microsoft Office products including Word, Excel and Outlook with the ability to develop and generate sales and inventory reports

Nice To Haves

Wood products or building products experience a bonus but not required
Hardwood lumber or related experience would be a bonus

Responsibilities

Develop a detailed understanding of NWH products, processes, business platforms and the hardwood lumber industry
Cultivate strong relationships with existing customers, establishing rapport, and proactively anticipating their needs
Collaborate with outside sales, supply managers, quality control and transportation to ensure orders are fulfilled accurately in a timely and complete manner
Independently manage standard customer inquiries, providing product availability, substitution options, lead times, and deliver accurate price quotes utilizing insights from current market trends
Contribute to the sales efforts by independently executing program sales, order entry and special-order processing
Effectively resolve issues by collaborating with internal teams to address customer concerns, including processing invoice and inventory adjustments, as well as handling credit requests
Monitor the order file in relation to seller and company sales targets and identify any areas of concern or opportunity
Keep records of customer interactions and transactions, including details on actions taken
Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company
Ability to quickly grasp and understand the operations of different order computer systems
Facilitate the onboarding process for new customers
Offer tactical support to other business segments, as necessary