Inside Sales Representative
About The Position
MCA, your trusted advisor for wireless communications, data, and security, is seeking an Inside Sales Representative (ISR) to support our fast-growing Voice (MSS) division. This is an in‑office position, requiring the Inside Sales Representative to work onsite at an MCA location in one of the following states: Michigan, Indiana, Illinois, or Kentucky. The Inside Sales Representative (ISR) is a high-energy, growth-focused role managing and expanding a portion of MCA’s transactional account base (typically <$10K deals). By handling high-volume, smaller transactions, ISRs support Enterprise Account Executives, allowing AEs to focus on large-scale strategic deals while the ISRs maintain account health, retention, and growth. This role serves as MCA’s primary “farm system” for future Enterprise Account Executives, offering a clear pathway to promotion within 12–24 months for high performers.
Requirements
- High School diploma or equivalent required; bachelor’s degree preferred.
- 0–2 years of experience in sales, customer service, or related field.
- Recent graduates with strong drive and business acumen are encouraged to apply
- Thrives in a high-activity environment requiring consistent outbound calls and email outreach
- Highly coachable and eager to learn structured sales methodologies
- Strong verbal and written communication skills
- Organized, accountable, and results-driven
- Interested in building a long-term career in B2B and enterprise solution selling
- Comfortable working in-office to benefit from mentorship and team collaboration
- Technical aptitude or exposure to communications equipment is a plus
Responsibilities
- Manage a high volume of transactional accounts, ensuring satisfaction and retention
- Serve as a trusted point of contact and maintain consistent follow-up to grow recurring business
- Identify “land and expand” opportunities within small-to-mid-sized accounts
- Conduct outbound outreach to dormant accounts and qualify leads aligned to territory goals.
- Own the full sales cycle for smaller deals, including quoting, closing, and order processing
- Manage radio orders, upgrades, accessories, and deliver tailored solutions to meet customer needs
- Collaborate with Account Executives and Sales Managers on territory strategy and lead hand-offs
- Support proposals, CRM updates, and maintain pipeline visibility
- Keep accurate, real-time CRM records to provide a clear view of territory performance
- Track activity metrics, pipeline progress, and account health
- Build foundational knowledge of LMR, broadband PTT, and related voice solutions
- Stay current on Motorola products, pricing, and bundles
- Participate in ongoing training, coaching, and sales methodology development
Benefits
- Competitive base salary plus entry-level commission
- Comprehensive onboarding and mentorship from experienced Account Executives
- Clear path to a full Account Executive role within 12–24 months
- Direct impact on MCA’s enterprise growth strategy
- Medical, Dental, Vision, 401(k), PTO, Holiday Pay, and Education Incentives
- Company-provided tools, including phone, laptop, and full MCA system access
- Supportive, high-energy team culture focused on growth, collaboration, and success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
