Inside Sales Representative

Flow Control Group • Troy, MI

1d

About The Position

The Inside Sales Representative is responsible for managing house accounts and supporting overall sales growth by proactively identifying new opportunities, maintaining strong client relationships, and delivering excellent customer service. This role includes generating and qualifying leads, managing a pipeline of opportunities, preparing quotes, and ensuring accurate data entry into CRM systems. The Inside Sales Representative collaborates closely with internal teams, suppliers, and Territory Managers to deliver effective solutions and technical support tailored to client needs, while also supporting broader branch and corporate initiatives.

Requirements

• Keen customer focus
• Proficiency in Microsoft Office, Outlook and Excel
• Technical expertise related to product and service
• Solid organizational and prioritization skills
• Effective time management skills with demonstrated sense of urgency.
• Strong analytical abilities
• Tenacious with strong follow-through skills and attention to detail
• Confident, competitive, and driven to succeed
• Effective cold-calling and client-management skills
• Excellent computer skills, including MS Office and internet navigation
• Strong organizational skills with excellent time management
• Ability to achieve and exceed monthly individual and team sales goals
• Ability to learn technical information quickly and thoroughly
• Team player and career-minded
• Professional demeanor with high level of integrity and discretion
• Self-starter with strong attention to detail
• Results oriented professional with good analytical skills
• Minimum 4 years prior inside sales experience preferred
• High school diploma or equivalency required
• Excellent oral communication skills with engaging phone abilities
• Professional demeanor
• Concise communication skills
• Ability to communicate effectively with associates at all levels of the organization

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Proactively contact prospective customers using internal resources and sales tools to generate qualified leads.
• Manage a robust pipeline of opportunities with a focus on conversion, utilizing CRM tools to track and follow up on activity.
• Build strong relationships with customers by understanding their business objectives and aligning products and services to meet their needs.
• Maintain and grow existing accounts through targeted retention and engagement efforts.
• Provide timely and accurate quotes using the company’s business systems.
• Leverage technical knowledge of filtration products to support customers and provide value-added solutions.
• Collaborate with Territory Managers, manufacturers, and suppliers to support the sales cycle and ensure customer satisfaction.
• Accurately document all customer interactions and maintain detailed records within the CRM system.
• Respond to customer inquiries with professionalism and product expertise.
• Stay informed on product offerings and industry trends through continuous learning and self-study.
• Support branch and corporate initiatives related to sales, customer support, training, and marketing efforts.
• Use sales reports and CRM analytics to manage assigned accounts effectively and identify growth opportunities.
• Comply with all company policies, procedures, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees