Inside Sales Representative

American Cedar & Millwork • Raleigh, NC

13d • Onsite

About The Position

As an Inside Sales Representative , you’ll be a key point of contact for customers and outside sales partners. This role blends customer service, sales support, technical accuracy, and relationship-building in a dynamic building-materials environment. You’ll assist customers in the showroom and over the phone, prepare quotes and material take-offs, coordinate special orders, and ensure projects move forward smoothly from start to finish.

Requirements

• High school diploma required; college coursework or degree preferred
• Prior experience in building materials or construction
• Strong customer service and communication skills (verbal and written)
• Ability to multi-task, stay organized, and work efficiently in a fast-paced environment
• Experience with Microsoft Office, Excel, and data entry systems
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally

Nice To Haves

• Ability to read and understand basic construction documents and blueprints (preferred)

Responsibilities

• Assist customers by phone and in the showroom with product selection, pricing, quotations, order placement, complaints, and delivery coordination
• Proactively contact customers to generate sales opportunities and support individual sales goals
• Prepare accurate material take-offs for residential projects, including single- and multi-family homes
• Analyze and size lumber and building products using appropriate software tools
• Coordinate special-order products, including pricing, availability, and delivery timelines
• Accurately enter orders, pricing, and customer information into company systems
• Create invoices, work orders, and sales tickets with a high level of accuracy
• Represent assigned outside sales representatives when they are out of the office
• Support builder and contractor accounts in coordination with outside sales
• Assist with returns, credits, and payment research as needed
• Perform additional duties as assigned by location management
• Provide consistent, professional service to walk-in and scheduled showroom customers
• Maintain a clean, organized, and professional showroom environment
• Guide product selections using established processes to ensure accuracy
• Maintain a personal follow-up system for quotes and active orders
• Assist with physical inventory counts and showroom upkeep
• Maintain current product knowledge through training and meetings
• Participate in trade events and associations as needed

Benefits

• Medical, dental, vision, and life insurance
• Earned wage access
• Paid holidays and paid time off
• Paid family and medical leave
• Volunteer leave
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED