Inside Sales Representative

Etnyre International•Carbondale, PA

8d•Onsite

About The Position

This position encompasses responsibility for developing and maintaining positive customer relations within the perforation manufacturing industries. The individual in this position would be responsible for handling specific accounts in our OEM, Mining and Aggregate and Distribution. The responsibilities would include quoting, order entry, communicating with the customer and handling the day to day activities for specific accounts.

Requirements

Bachelor’s degree in business preferred. High School Diploma with at least 7 years of experience will be considered in lieu of degree requirements.
3+ years of experience in a customer focused position
Requires excellent telephone communication skills and telephone sales techniques
Requires strong command of English language and proper grammar
Requires ability to persuade and negotiate

Nice To Haves

5+ years in an industrial environment
5+ years of experience in a business-to-business customer service role
Sheet metal fabrication experience preferred
Seek a solution to all customer complaints while maintaining good customer relations
Obtain and retain a solid working knowledge of our perforated, fabricated, and punch manufactured products
Possess the ability to interpret simplistic drawings from customers
Possess the ability to operate ERP and applicable Microsoft Office applications following a reasonable hands-on training period

Responsibilities

Create quotes for existing and new accounts; quote follow up
Enter purchase orders
Provide order status updates to customer
Negotiate, within prescribed limits, to secure orders and obtain competitive information for perforated customers
Review all customer inquiries to establish necessary information to produce products that meet all customer specifications
Meets with production and engineering staff to review customer requirements
Determine best method to resolve problems ensuring both customer satisfaction and adherence to company polices
Review formal orders to make sure that they match customer specifications
Analyzes customer requirements/specifications to develop the estimate to meet defined margin requirements
Actively seek to develop and maintain a positive working environment with all customers, including internal customers
Provide customer service support to the sales representative in their efforts to acquire new or additional business
Periodic travel to visit a key customer or key customer or potential customer
Respond to customer request for information regarding order status
Notify customer of potential delays in shipment and expedite orders as requested by the customer