Inside Sales Representative

JB Poindexter & Co•Bowmansville, PA

21d

About The Position

The Inside Sales Representative assists RTE outside sales personnel and external customers with quotes. Inside Sales is a customer service and a technical role that requires significant knowledge of the requested product as well as the installation process. The Nuts and Bolts Process all requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity Research previous build data including actual material, labor, work interruption reports and customer feedback in the creation of quotations Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities Assist the sales department with technical inquiries to facilitate an accurate design for our customers Communicate directly with customers when required to clarify specifications or explain exceptions to their request Create a complete bill of material including documented labor hours that ensures an accurate total estimated cost for the job Develop working relationships with Purchasing and Engineering and involve as appropriate to ensure a smooth flow of information on all bills of material. Complete quotes in a timely manner, continually updating the system and the sales representative if delays are anticipated Become adept with the computer systems to utilize the appropriate quoting tools and methods to complete quotes in a timely and accurate manner Respond to phone, e-mail and walk-in inquiries for quotes, orders, delivery dates, order status, chassis availability and order changes Provide feedback and new ideas for improving the efficiency and effectiveness of the department How We Make an Impact At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world’s largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks! Some of Our Total Rewards We offer big company perks with small company culture:

Requirements

Minimum of five (5) years of customer service or sales experience in a manufacturing environment
Strong communication skills, both verbal and written
Computer skills in Word, Outlook, and Excel

Nice To Haves

Experience in truck equipment, OEM automotive or similar industry
Manufacturing industry or background experience preferred

Responsibilities

Process all requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity
Research previous build data including actual material, labor, work interruption reports and customer feedback in the creation of quotations
Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote
Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities
Assist the sales department with technical inquiries to facilitate an accurate design for our customers
Communicate directly with customers when required to clarify specifications or explain exceptions to their request
Create a complete bill of material including documented labor hours that ensures an accurate total estimated cost for the job
Develop working relationships with Purchasing and Engineering and involve as appropriate to ensure a smooth flow of information on all bills of material.
Complete quotes in a timely manner, continually updating the system and the sales representative if delays are anticipated
Become adept with the computer systems to utilize the appropriate quoting tools and methods to complete quotes in a timely and accurate manner
Respond to phone, e-mail and walk-in inquiries for quotes, orders, delivery dates, order status, chassis availability and order changes
Provide feedback and new ideas for improving the efficiency and effectiveness of the department