Inside Sales Representative

Avnet•Phoenix, AZ

19h

About The Position

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! This role combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). The representative effectively develops and manages trusted relationships for assigned customers/accounts, promotes company options and solutions to customers on a regular basis, and identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. The position consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Requirements

Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
Completes complex assignments requiring significant judgment, initiative and problem solving skills.
Work is performed under minimal guidance and assigned in the form of desired expectations.
Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
Collaboration with internal or external contacts.
Responds to requests from customers, senior management, internal and/or external contacts.
Typically requires a minimum of five years of related experience.
High School Diploma or equivalent
Possesses expert knowledge of customer needs, products and complexity of business services.
Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly more complex accounts.
Advanced knowledge of systems such as SAP, ERP, order management.
Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

Responsibilities

Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
Promptly and accurately responds to prospective or existing customer information requests.
Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
Other duties as assigned.