Inside Sales Representative

RVI•New Ulm, MN

21d•$54,000 - $64,000

About The Position

Showcase your skills with an established, yet growing, company that's been in business for over 25 years! At RVI, we offer exciting, challenging work tailored to your strengths, along with opportunities to make an impact. Learn more about us at rvi-inc.com and apply today! As the RVI Inside Sales Representative, you will be the interface between RVI clients, Account Executives, and Operations to ensure sales orders are entered, processed and invoiced correctly to ensure customer delivery and expectations are met. What does an Inside Sales Rep do at RVI? Act as main contact for general RMA (Return Materials Authorization) email and respond/distribute accordingly Communicate with client when they have a request for orders and lead times by telephone or email Send out RMA information to clients per inquiries Create all Sales Orders in Global Shop Create New Customers in Global Shop Create New Part Numbers in Global Shop Communicate with Account Executives and clients to ensure orders are received and entered with all necessary information Interface with Production Planning to ensure requested delivery dates can be met Provide tracking information for shipped orders per client request Change Sales Order based on new client information (ex: quantities) Ability to navigate Global Shop to research Order History, Sales Analysis to assist both clients, Production Planning and Sales Ensure customer communication is copied into customer file Pull Failure Analysis data per client request in absence of Account Executive Perform marketing related activities in support of sales Perform administrative duties as needed by the sales department Flex to other departments as needed What do we look for in a qualified Inside Sales Rep candidate? Fully computer literate (Microsoft Office, Excel, Outlook, Word, Custom data bases) Ability to respond within short timelines of requested information Excellent communication skills both oral and written Organized, self-disciplined and professional in all forms of interaction High degree of attention to detail Prior experience in manufacturing preferred Many tasks include their own work and/or the review of work of others in the department. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. RVI Overview RVI is a full-service provider of high-quality, reliable wire harnesses and control boxes, that fosters strong collaborative relationships to support your business growth. We strongly believe that in order to achieve success for both RVI and our clients, a valued partnership, based on integrity, is critical. Why You Should Apply Here RVI is a family-owned company that focuses on creating jobs in rural communities in the upper Midwest; purposefully deciding to create jobs away from the chaos of larger metro areas. Our company values help to foster strong relationships with not only our employees and customers, but also our communities. We take pride in finding careers that fit the person rather than a person to fit a job which allows us all to do extraordinary things with ordinary people. We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #INDRVI

Requirements

Fully computer literate (Microsoft Office, Excel, Outlook, Word, Custom data bases)
Ability to respond within short timelines of requested information
Excellent communication skills both oral and written
Organized, self-disciplined and professional in all forms of interaction
High degree of attention to detail

Nice To Haves

Prior experience in manufacturing preferred

Responsibilities

Act as main contact for general RMA (Return Materials Authorization) email and respond/distribute accordingly
Communicate with client when they have a request for orders and lead times by telephone or email
Send out RMA information to clients per inquiries
Create all Sales Orders in Global Shop
Create New Customers in Global Shop
Create New Part Numbers in Global Shop
Communicate with Account Executives and clients to ensure orders are received and entered with all necessary information
Interface with Production Planning to ensure requested delivery dates can be met
Provide tracking information for shipped orders per client request
Change Sales Order based on new client information (ex: quantities)
Ability to navigate Global Shop to research Order History, Sales Analysis to assist both clients, Production Planning and Sales
Ensure customer communication is copied into customer file
Pull Failure Analysis data per client request in absence of Account Executive
Perform marketing related activities in support of sales
Perform administrative duties as needed by the sales department
Flex to other departments as needed