Inside Sales Representative

Fire & Ice • Columbus, OH

32d • $40,000 - $41,600

About The Position

We’re looking for a self-motivated, customer‑focused Inside Sales Specialist to help recover stalled revenue, strengthen customer relationships, and convert unsold estimates into booked jobs. If you thrive in a fast‑paced environment, enjoy talking with customers, and take pride in doing what’s right, this role gives you the opportunity to make a measurable impact every day.

Requirements

• Experience in inside sales, customer service, or a related revenue‑generating role.
• Strong phone communication skills with the ability to build rapport quickly.
• Ability to handle objections and guide customers toward informed decisions.
• Proficiency with CRM or field‑service management tools (ServiceTitan experience is a plus).
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, follow structured processes, and meet deadlines.

Nice To Haves

• Experience in home services, trades, or field‑service environments.
• Familiarity with financing options and how to present them to customers.
• Prior experience working with automated outreach tools (e.g., Hatch).
• Demonstrated success in meeting or exceeding sales or revenue targets.

Responsibilities

• Follow up on all unsold estimates through timely, phone‑first outreach supported by Hatch to re-engage customers and revive stalled opportunities.
• Re-engage customers with confidence, address objections, and present clear options — including financing — to help them move forward.
• Convert estimates in ServiceTitan, book jobs, collect deposits, and ensure every customer interaction is accurately documented.
• Coordinate smooth handoffs with field teams while adhering to standardized Inside Sales processes and Midwest operating principles.
• Meet or exceed revenue goals, outreach activity expectations, and Inside Sales performance metrics through consistent, high‑quality follow-up.
• Act with integrity by providing honest guidance, respectful communication, and decisions that build trust and long-term customer relationships.

Benefits

• A supportive team that values integrity, transparency, and customer trust
• Clear processes, strong operational principles, and leadership that invests in your success
• Opportunities to grow your sales skills and advance within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed