Inside Sales Representative

Flow Control Group • Knoxville, TN

3d

About The Position

The Inside Sales Representative position at Liquid Handling Equipment, Inc. is a crucial interface between our customers and our sales and engineering teams. This role is focused on managing incoming sales inquiries, providing support and coordination for outside sales representatives and the engineering department, and ensuring the delivery of exceptional customer service. Responsibilities include handling incoming calls, preparing and delivering accurate equipment and service quotes, supporting the shipping and receiving department, and maintaining customer satisfaction through effective communication and problem-solving. This position offers an opportunity to engage directly with industry-leading liquid handling solutions in a dynamic, fast-paced environment, contributing significantly to the company’s sales efforts and customer relationship management without the need for cold calling.

Requirements

• Bachelor’s degree or Mechanical Engineering degree.
• Excellent multitasking and organizational skills, capable of thriving in a high-paced environment.
• Strong self-motivation and the ability to work effectively under minimal supervision.
• Exceptional communication and interpersonal skills, with a talent for building relationships with customers and team members. Works well with others.
• Proficiency in Microsoft Office and Solid Works
• Demonstrated ability to learn and understand technical product information.
• A commitment to providing outstanding customer service and support.

Responsibilities

• Handle incoming sales calls with the aim of fostering positive customer relationships and generating sales.
• Support outside sales representatives and the engineering department with administrative tasks, project coordination, and customer communication.
• Prepare and deliver accurate quotes for equipment and services to meet customer needs.
• Provide exceptional customer service, resolving queries and issues in a timely and professional manner.
• Collaborate with the team to identify and implement strategies for sales growth and customer satisfaction.
• Maintain up-to-date knowledge of company’s product lines and services as well as its competitive positioning.
• Ensure all sales activities are recorded in the company's operating system, maintaining accurate records and reports.
• Be willing to assist other departments like shipping and receiving accounts receivable when necessary.

Benefits

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees