Inside Sales Representative

TVH • Grayslake, IL

4d • Hybrid

About The Position

As an Inside Sales Representative, you will be responsible for building and maintaining strong customer relationships while proactively identifying and developing sales opportunities. You will deliver regular, consistent, and value-added communication to support and enhance partnerships with corporate accounts.

Requirements

• Must possess a minimum of 3 years’ work experience in a Customer Support or other applicable customer service/inside sales role
• Demonstrate proficient understanding material handling and industrial parts industry, parts, customers, suppliers and vendors
• Demonstrate proficient understanding and demonstrating inside sales techniques including cold calling, customer qualification and customer acquisition
• Demonstrate proficient knowledge and ability to handle credit card processing
• Demonstrate proficiency using a company ERP (Enterprise Resource Planning) and CRM (customer relationship management) system

Responsibilities

• Grow and maintain customers including taking inbound and making outbound calls to a variety of existing and potential customers, while meeting the minimum outbound talk time required daily
• Leverage knowledge of domestic sales processes and material handling and industrial parts to identify customer needs, present all appropriate products and services
• Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives
• Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items
• Notify customer of all backordered items and provide delivery dates
• Communicate with customers to gather claims information as needed and enter the information into company sales systems

Benefits

• You’ll be part of a people-centric culture, where your well-being matters.
• Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%.
• At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.
• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees