Inside Sales Representative (Call Center)

1-800 Hansons LLC•Troy, MI

8d•$50,000 - $65,000

About The Position

The Inside Sales Representative opportunity in our Call Center is a critical role responsible for appropriately qualifying leads received via inbound and outbound calls – effectively identifying homeowners that have a clear and definitive need for home improvement products offered by 1-800 Hansons. As an Inside Sales Representative in our Call Center team, your goal is to enhance the customer experience through effective listening, unparalleled professionalism, and unwavering focus – setting the tone for success for the Sales Representatives and the company. This role may include other duties/responsibilities based on company needs.

Requirements

High School diploma or GED
Minimum of one (1) years of professional work experience
Customer service or call center experience
Basic computer skills, including familiarity with MS Office
Problem solving
Excellent communication skills as well as great organizational skills
Able to multi-task
Must be able to work independently as well as part of a team

Responsibilities

Provide outstanding customer experience when answering inbound & outbound calls to qualify and schedule appointments for product presentations.
Delight out customers by building rapport with them to enhance overall customer experience.
Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
Determine customer needs and provide assurance and solutions to those needs.
Utilize internal business tools and applications to effectively assist customer inquiries.
Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
Support sales representatives via phone & email, as needed.
Present professionalism always; whether on the phone with a prospective customer or awaiting a call.
Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
Complete other duties and special projects as assigned

Benefits

5-6 Days a Week with Morning and Afternoon shifts available
Earning potential of $50k-$65k+/year ($20/hour plus incentives)
Weekly pay via direct deposit
Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
Eligible for 401k w/company match at 90 days of employment
Paid Time Off (with rollover of unused hours yearly)
Tools to help you develop and grow internally
Referral bonuses earning up to $1,500/referral
Customer referral bonus of $500/customer scheduled for install
Employee as well as Friends & Family Discounts
Committees to join such as Fun Committee and Well-Being Committee
Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00
And So Much More!