Inside Sales Representative (Contract Role)

FORD COMPONENT SALES • Dearborn, MI

4h

About The Position

At Ford Component Sales, LLC (FCS), we don’t just sell parts – we provide the "heartbeat" for industries worldwide. As a wholly owned subsidiary of Ford Motor Company, we are an exclusive gateway for Original Equipment Manufacturers (OEMs) to access the world-class engineering, powertrain solutions, and cutting-edge technology that have made Ford an icon for over a century.

Why Your Work Matters When you join FCS, your reach extends far beyond the driveway. Our components power everything from high-performance marine vessels and rugged industrial machinery to advanced defense vehicles and the next generation of transportation. You’ll be helping diverse industries across the globe reduce development costs and get to market faster using genuine Ford DNA.

We operate with the entrepreneurial spirit of a specialized team, backed by the massive resources and innovation of Ford Motor Company. Since 1947, we’ve been "One Team" dedicated to excellence. Here, you’ll find:

Innovation at Scale: From engines and transmissions to the future of multimedia with SYNC™ technology.
Global Impact: Work with partners in the industrial, marine, agricultural, and defense sectors.
A Legacy of Excellence: Join a culture built on a century of Ford innovation and a commitment to world-class service.

Are you ready to help power the world? At FCS, we’re looking for driven, forward-thinking individuals to help us continue our mission of delivering world-class OEM solutions. If you’re ready to build the future of global industry, we want to hear from you.

Join our OEM Sales team as an Inside Sales Representative and partner with the OEM Sales Manager to strengthen designated accounts. You’ll own the administrative flow for quotes, qualify customer requirements, onboard new customers, and deliver outstanding service across the OEM portfolio. Working closely with Account Managers, you’ll help determine if prospective customers fit the FCS business model, driving smart, strategic decisions that fuel OEM growth and ensure exceptional customer outcomes.

Requirements

• Bachelor’s degree or 1–2 years of related experience and/or training; or an equivalent combination of education and experience. Experience in customer service is required.
• Strong communication skills, a customer-first mindset, attention to detail, and the ability to work collaboratively with cross-functional teams.

Responsibilities

• Qualify customers to ensure they fit the FCS business model by confirming the end product, assessing order quantities (minimum/standard packs), and evaluating overall sales viability.
• Set customer pricing in alignment with strategy and margin guidelines established by management.
• Respond to customer requests promptly via fax, email, or phone with accuracy and professionalism.
• Proactively follow up on payment issues and claims to protect revenue and maintain strong customer relationships.
• Solicit and secure customer orders across multiple channels: in person, by phone, fax, website, and mail.
• Conduct visits to customer locations as directed to strengthen relationships and gather on-site insights.
• Collaborate with Account Managers and cross-functional teams to resolve purchase-order discrepancies quickly and accurately.
• Retrieve and verify pricing from IMS2 and/or Baan to ensure up-to-date, correct quotations.
• Coordinate with other departments to ensure customer satisfaction and on-time delivery.

Benefits

• An attractive and competitive compensation and benefits package, including medical, dental, vision, paid holidays, 401(k) with company match, disability insurance, and tuition reimbursement assistance.

What This Job Offers

• Career Level: Entry Level