Inside Sales Representative

Boyd Group Services • Elmhurst, IL

1d • Onsite

About The Position

At the Boyd Group, teams work to provide an elite infrastructure and supportive environment for collision and glass services. As an Inside Sales Representative for Glass America, you will serve as the primary contact for customers seeking auto glass repair and replacement. This performance-driven role involves handling inbound leads, presenting quotes, guiding insurance decisions, and closing sales to help customers safely get back on the road. The position offers strong earning potential through a commission program tied to capture, conversion rate, and sales per hour, and is considered a foundational role for future leaders within Glass America.

Requirements

• High school diploma or GED
• 1–3 years of inside sales, call center, customer service, or retail experience
• Strong communication skills — verbal, written, and listening
• A passion for helping customers and thriving in a performance-driven environment
• Comfort using computers, typing, and multitasking
• Ability to work a weekend day as part of your schedule
• Ability to sit for long periods and work in a fast-paced call center environment

Responsibilities

• Handle inbound customer calls and emails with professionalism and enthusiasm
• Prepare and present quotes based on customer needs, using strong sales skills to close the sale
• Help customers determine whether to pay out of pocket or use insurance
• Educate customers on value-added services — especially ADAS calibration during windshield replacement
• Follow up on unsold estimates to maximize capture and conversion
• Help customers pick up right where they left off — whether online, through Customer Care, or after a previous inquiry
• Document all customer interactions
• Work with field teams and account management to support special accounts
• Assist peers and help cover workload when needed
• Consistently meet or exceed metrics such as conversion rate, sales per hour, and schedule accuracy
• Take on additional tasks as assigned

Benefits

• 80 hours of paid time off annually (for Full Time employees)
• 80 hours paid parental leave
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Free prescription or non prescription safety glasses each year
• Voluntary Daily Pay option available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED