Inside Sales Representative -Houston

SSAB•Houston, TX

About The Position

The Inside Sales Representative serves in a key customer service role on a day-to-day basis and assists Regional Sales Managers with customer forecasts, manage accounts via SSAB automated sales system, plan and maintain inventory programs through customer interactions and internal scheduling.

Requirements

Strong oral and written communication skills
Strong organizational and computer skills
Associate degree or equivalent experience

Nice To Haves

Previous steel and/or steel-related industry experience and product knowledge desirable
Bachelor’s degree

Responsibilities

Conduct sales calls with Regional Sales Manager (RSM) and develop good customer relations.
Order entry via electronic order entry system.
Field sales inquiries from, and prepare and submit price quotations to, customers.
Gather information and process claims via electronic entry system.
Enter pricing exceptions and contractual business items into system for approval.
Expedite orders and report order status to customers.
Gather market information.
Investigate and request approval for price discrepancies.
Notify customers of any and all price changes and surchargesObtain and disseminate customer feedback to appropriate SSAB personnel.
Maintain communication with outside sales representative (OSR) to exchange important customer information, including, but not limited to:Special customer needsOrder information: pricing, delivery, status,ClaimsMarket informationWork closely with RSM and OSR through an effective team dynamicProactively anticipate customer needs and resolve customer issues.
Maintain ongoing dialogue with SSAB shipping, credit, purchasing, scheduling, and quality departments in order to ensure quality customer service and product.
Maintain customer profiles.
Write and submit weekly highlight reports.
Complete and submit expense reports.
Conduct all business within the scope of SSAB’s company policies and procedures.