Inside Sales Representative

About the position

This position is responsible for customer-initiated calls seeking company-supplied products. Customer requests are researched and matched against available inventory to create sales as well as outsourcing products from vendors for non-stocked items requested to meet customer needs, eventually leading to closing sales and meeting monthly targets.

Responsibilities

• Handles inbound customer requests for pricing and availability.
• Enters quotes and invoices into the company's invoicing system.
• Prepares and supplies customers with freight quotes and invoices.
• Locates alternative products that are not in stock from approved vendors.
• Logs all interactions with the customers, via email, text, phone or in person.
• Ensures client notes are accurate and contain details to provide proper follow up.
• Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes.
• Reviews and monitors dormant customers, follows up when necessary.
• Manages quotes, quote follow up and customer service to build a repeat customer base.
• Develops and manages relationships with key accounts, including quote follow up.
• Acknowledges and responds to web and email submitted quote requests.
• Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times.
• Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business.
• Provides input to assist in keeping price lists and catalogs updated.
• Makes outbound calls to previous customers to generate new leads.

Requirements

• High School graduate, or equivalent work experience.
• Advanced computer knowledge including e-mail, Word, and Excel software.
• Professional phone skills and keyboarding.
• Ability to contribute to the company's operation and principles through ethical practices.

Nice-to-haves

• 2 years' sales experience particularly within the construction and agriculture parts sectors, preferred.
• Substantial knowledge of construction and agricultural equipment and sales.
• Strong written and verbal communication skills.
• Ability to work well with people from diverse backgrounds and locals.

Benefits

• Employee discount program
• Monday - Friday schedule
• Internal promotion opportunities
• Great benefits package (Health- traditional copay plan or high deductible plan, Dental, Vision, Life, Disability, Accident, Critical Illness, Vacation/Sick leave, FSA, HSA, Pet Insurance, 401K Plan)