Inside Sales Representative

Sulzer Tower Field Service • Phoenix, AZ

209d

About The Position

The Inside Sales Representative is responsible for managing and developing assigned 'House Accounts'. This includes creating and sending order acknowledgments to customers as required, coordinating intercompany projects and transactions, and providing invoicing support. The role involves project-related communications, including status updates and milestone communications with customers, ASM, and Operations. The representative will support the ASM in facilitating customer visits, including witness test runs and TDI reviews. Additionally, the role requires coordination of quote funnel management in D365 activities, supporting the development of sales process SOPs and document templates, and performing Salesforce and D365 admin tasks related to inactive customer accounts and house account contacts. Participation in weekly production/WIP meetings to coordinate and communicate sales-related actions is also required, along with managing commercial tasks related to customer motor storage, including quotes, POs, and customer documentation.

Requirements

• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Fluent in reading and speaking both English and Spanish
• Ability to multi-task, prioritize, and manage time effectively
• Required to work in the office including overtime as required
• Required to work flexible hours and respond to client emergencies
• Minimum BA/BS degree or equivalent in engineering or business is a plus
• Computer skills including email, internet, data entry, and MS Excel
• Experience working with Salesforce.com or similar CRM is a plus
• Working knowledge of services of industrial rotating equipment is a plus

Responsibilities

• Manage and develop assigned 'House Accounts'
• Create and send order acknowledgments to customers as required
• Coordinate intercompany projects and transactions, including communications and invoicing support
• Provide project-related communications such as status updates and milestone communications
• Support ASM in facilitating customer visits, including witness test runs and TDI reviews
• Coordinate quote funnel management in D365 activities, including dates, status updates, and revisions
• Support the development of sales process SOPs and document templates
• Perform Salesforce and D365 admin tasks related to inactive customer accounts and house account contacts
• Participate in weekly production/WIP meetings to coordinate and communicate sales-related actions
• Manage commercial tasks related to customer motor storage, including quotes, POs, and customer documentation

What This Job Offers

• Education Level: Bachelor's degree