Inside Sales Representative - Strategic Accounts

Avnet•Richfield, OH

5d•Hybrid

About The Position

Who We Are: We are Newark, an Avnet Company, part of Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we are here to help you access the products and services you need 24/7. With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow. Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers, and our CPC business in the UK. We have been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design. Job Summary: Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Requirements

Typically requires a minimum of two years of related experience.
High School Diploma or equivalent
Possesses thorough knowledge of solutions or assigned products in a specific brand.
Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of smaller and less complex accounts.
Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
Intermediate knowledge of systems such as SAP, ERP, order management.
Working knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
Working knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

Responsibilities

Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
Promptly and accurately responds to prospective or existing customer information requests.
Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
Other duties as assigned.