Concentrix-posted about 1 year ago
$31,200 - $52,000/Yr
Full-time • Entry Level
Remote • Little Rock, AR
10,001+ employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

The Inside Sales Representative-Remote (Soft Sales) position at Concentrix involves working from home to provide customer service support through inbound and outbound calls, as well as online interactions. The role focuses on resolving routine customer inquiries regarding products and services while promoting additional offerings. This position is ideal for individuals seeking a career in a supportive, inclusive environment with opportunities for personal and professional growth.

  • Provide inbound and outbound customer support using a call flow guide
  • Ask probing questions to understand customer needs
  • Persuade customers to consider additional products and/or services
  • Utilize product knowledge to build client relationships and retain customers
  • Track, document, and retrieve information in databases
  • Offer additional products and/or services with every interaction
  • Deliver expert customer experiences with a positive attitude.
  • 1+ year of customer service experience
  • 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
  • Basic understanding of upselling, persuasion, building relationships, and communication skills
  • Open availability for work hours
  • High school diploma or GED
  • A quiet, distraction-free environment to work from at home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong computer navigation skills and PC knowledge
  • A desktop or laptop for PC and internet testing; a work computer may be provided depending on the position offered
  • High-speed internet (no wireless/hotspots or satellite) and a smartphone
  • Must reside in the United States or have a valid U.S. address for residence.
  • Paid training and performance-based incentives
  • Starting wage between $15.00/hr - $25.00/hr
  • Lucrative employee referral bonus opportunities
  • 401K with company match
  • Paid PTO and holidays
  • Medical, dental, and vision insurance
  • Comprehensive Employee Assistance Program (EAP)
  • Health and wellness programs
  • Mentorship programs
  • Programs supporting diversity, equity, and inclusion
  • Celebrations for various company events.
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