About The Position

Join our team as a Counter Sales Representative at our retail branch, where you'll engage with businesses and industrial customers to offer a diverse range of industrial, medical, and specialty gases, welding supplies, and related equipment. Your commitment to outstanding customer service and effective sales strategies will play a pivotal role in fostering strong customer relationships and driving our continued success.

Requirements

  • High school diploma or equivalent.
  • Previous experience in customer service or sales.
  • Familiarity with compressed gases and related products is advantageous.
  • Basic computer skills, along with familiarity in order entry systems.
  • SAP experience is a plus.
  • Strong communication skills, both verbal and written.
  • Analytical thinking to assess customer situations and provide effective solutions.
  • Positive team-oriented attitude with a willingness to learn and grow.
  • Ability to collaborate effectively with diverse personalities and backgrounds.
  • Skillful handling of cash transactions.
  • Physical strength to handle loads up to 60 lbs. and perform repetitive tasks.
  • Flexibility for extended hours and overtime as required.
  • Willingness to engage in tasks involving climbing, balancing, kneeling, and other physical activities.
  • Comfortable working in a drug-free, tobacco-free workplace.

Responsibilities

  • Proactively sell industrial gases, welding supplies, and related equipment to both existing and potential customers.
  • Handle all sales-related paperwork, including documenting sales, quotes, and pertinent customer details.
  • Provide insightful answers to customer inquiries and offer expert guidance on suitable equipment and procedures.
  • Conduct equipment demonstrations, ensuring customers are confident in their product usage.
  • Manage delivery logistics for cylinders and hardgoods, while maintaining appealing showroom displays.
  • Assist customers with merchandise and facilitate the loading and unloading of cylinders.
  • Cultivate and nurture positive customer relations.
  • Communicate effectively in person and over the phone to offer information on costs, ordering, and delivery schedules.
  • Monitor customer needs and collaboratively manage hard goods and cylinder levels to reduce emergency deliveries.
  • Manage accounts receivable matters, including contacting customers for payment and handling collection as needed.
  • Ensure accurate completion of paperwork, including coding, costing, and pricing.
  • Collaborate with the purchasing department to address product shortages or outages.
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