Inside Sales Representative - Phoenix

Pgt InnovationsPhoenix, AZ
221d$18 - $23Onsite

About The Position

NOW HIRING at Western Windows Systems - South Phoenix location!! Inside Sales Representative Position Pay rate Starting at $18.15 per hour! Monday - Friday (scheduled start time 7am) We offer opportunities for career growth. We encourage our team members to take on new roles, advance their careers and offer tuition reimbursement.

Requirements

  • One to two years customer service background.
  • Strong communication & writing comprehensive skills.
  • High School Diploma.
  • Requires proficiency in MS Office/Excel.
  • Window & door experience preferred.
  • Team player.

Responsibilities

  • Assigned to non-complex dealer base.
  • Learn and understand our quoting software CustomView & WebCP.
  • Understand all internal processes quote to order.
  • Learn to identify product limitations, wind load, steel requirements & product options.
  • Discusses, interprets, and edits quotes in WebCP which are received through emails for standard and/or special order line items.
  • Initiates calls to dealers to resolve questions, inconsistencies, or missing information on quotes.
  • Compiles and verifies all documents required, quotes are finalized, and identifies data to be entered prior to order entry/submittal into production.
  • Customer supplied hdw./jobsite approvals, understand processes.
  • Request CAD drawings for dealers and/or production when required for manufacturing.
  • Follows through to ensure resolution on quotes prior to submitting into order entry.
  • Reviews and authorizes, within approval level, discount requests from dealers/ sales representatives.
  • Fill out any SOPT's (special order parts travelers) that are required and send to production control & purchasing for special ordering.
  • Determine correct ship method and shipping charge.
  • Submit finalized quotes into order entry for submittal into production.
  • Extensive daily communication internally and externally.
  • Communicate backorders with new ship dates.
  • Consults with other departments within the company to resolve dealer issues.
  • Must be able to bring dealer conflicts to resolution within assigned discretion.
  • Submit dealer change requests, including additional ship-to's.
  • Utilize Bill of Materials (BOM) to configure parts to check stock.
  • Report any discrepancies in quoting software.
  • Support ISS Level II and outside sales teams.

Benefits

  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO), including Vacation, Personal, and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Administrative and Support Services

Education Level

High school or GED

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