Inside Sales Representative - Phoenix

Pgt Innovations • Phoenix, AZ

221d • $18 - $23 • Onsite

About The Position

NOW HIRING at Western Windows Systems - South Phoenix location!! Inside Sales Representative Position Pay rate Starting at $18.15 per hour! Monday - Friday (scheduled start time 7am) We offer opportunities for career growth. We encourage our team members to take on new roles, advance their careers and offer tuition reimbursement.

Requirements

• One to two years customer service background.
• Strong communication & writing comprehensive skills.
• High School Diploma.
• Requires proficiency in MS Office/Excel.
• Window & door experience preferred.
• Team player.

Responsibilities

• Assigned to non-complex dealer base.
• Learn and understand our quoting software CustomView & WebCP.
• Understand all internal processes quote to order.
• Learn to identify product limitations, wind load, steel requirements & product options.
• Discusses, interprets, and edits quotes in WebCP which are received through emails for standard and/or special order line items.
• Initiates calls to dealers to resolve questions, inconsistencies, or missing information on quotes.
• Compiles and verifies all documents required, quotes are finalized, and identifies data to be entered prior to order entry/submittal into production.
• Customer supplied hdw./jobsite approvals, understand processes.
• Request CAD drawings for dealers and/or production when required for manufacturing.
• Follows through to ensure resolution on quotes prior to submitting into order entry.
• Reviews and authorizes, within approval level, discount requests from dealers/ sales representatives.
• Fill out any SOPT's (special order parts travelers) that are required and send to production control & purchasing for special ordering.
• Determine correct ship method and shipping charge.
• Submit finalized quotes into order entry for submittal into production.
• Extensive daily communication internally and externally.
• Communicate backorders with new ship dates.
• Consults with other departments within the company to resolve dealer issues.
• Must be able to bring dealer conflicts to resolution within assigned discretion.
• Submit dealer change requests, including additional ship-to's.
• Utilize Bill of Materials (BOM) to configure parts to check stock.
• Report any discrepancies in quoting software.
• Support ISS Level II and outside sales teams.

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED