Inside Sales Representative-Onsite

Midwest Veterinary Supply-posted 3 months ago
Full-time • Entry Level
Sun Prairie, WI
501-1,000 employees
Professional, Scientific, and Technical Services
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Midwest Veterinary Supply is seeking an onsite Inside Sales Representative for our Sun Prairie, Wisconsin location. The role involves providing the best customer service possible in a positive and professional manner, by providing clinics with information on promotions, pricing, product updates, answers to questions and speedy resolution of their concerns and problems. The representative will also support internal customers to enhance the quality of service and relationship Midwest Veterinary has with its clients.

  • Take orders for products over the phone from Veterinary customers, field sales representatives, and manufacturer representatives and enter them into the system, cross-selling and upselling utilizing the Business Builder format provided.
  • Make outbound calls to clinics to solicit orders and provide information related to new products and promotions.
  • Prospect new clients and reactivate accounts from lists provided and update all necessary paperwork.
  • Resolve unique demands including problem solving, completion of paperwork for credits, call tags for returns, price quotes, special orders, address change requests, and sales blitz tallies.
  • Read, understand, and organize mail, fax, and emails and listen to voice mail correspondence from internal and external customers.
  • Complete research as a result of clinic inquiries and fax or mail product information as requested.
  • Attend requested meetings, webinars, and conference calls for training purposes.
  • Complete other duties, assignments, and special projects as requested.
  • Must be able to perform each essential function satisfactorily.
  • High School Diploma or equivalency required.
  • Minimum of one year experience in veterinary industry-related position or customer service position required.
  • Ability to read, write and speak English.
  • Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
  • Strong listening and verbal communication skills including the ability to demonstrate diplomacy and professionalism.
  • Strong organizational skills.
  • Ability to work accurately with highly detailed information.
  • Ability to learn a vast array of product lines.
  • Basic computer skills to include data entry.
  • Medical, Dental and Vision insurance
  • Life and Accidental Death & Dismemberment (AD&D) insurance
  • Short- and Long-Term Disability insurance
  • 401k plan
  • Paid holidays
  • Paid Time Off (PTO)
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