Inside Sales Representative, ***On-Site Only***

Enthusiast Auto Holdings • Wadsworth, OH

132d

About The Position

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via ten enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road, EVANNEX and TEQSPORT. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a 'Do it For Me' option. EAH’s leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition. EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH’s operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems. EAH is seeking a Inside Sales Representative will be responsible for driving rapid sales and margin growth for ECS Tuning and Turner Motorsport through answering calls, emails, live chat and social media channels, while serving our customers with best in class service and support. This rapid growth will be achieved by closing new sales leads over the phone, live chat, email, social media/forums, SPIF programs, retaining existing customers through service, driving AOV and GM% initiatives, while providing customers with best in class service. Must be a car enthusiast.

Requirements

• Must be a car enthusiast.
• High School Diploma.
• Excellent oral and written communication skills.
• Type at 35 words per minute.
• Professional phone etiquette.
• Strong data entry skills.
• Ability to work in a team environment.
• Advanced problem solving skills, multi-tasking and proven time management skills.
• Ability to work in a results-oriented work environment.

Responsibilities

• Handling all forms of communications with customers seeking assistance to place or update an order, or seeking advice and/or recommendations.
• Driving sales/margin growth through actively closing every contact by asking for the sale.
• Communicating with customers on social media platforms, driving customer engagement, and providing clear and effective communication.
• Keeping customers informed regarding updates with active orders and providing clear communication about order ETA’s.
• Supporting immediate co-workers and cross-functional teams with a positive attitude.
• Maintaining a customer-focused approach in all communications and decisions.

Benefits

• Up to $65k in first year.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees