Inside Sales Representative - L1
About The Position
CharterUP is seeking Client Solution Partners who are motivated, results-driven, and eager to provide exceptional customer experiences. In this fast-paced role, you’ll help businesses, groups and individuals secure transportation solutions through our cutting-edge marketplace. This position is ideal for individuals passionate about sales, customer engagement, and career growth in a dynamic, high-velocity environment. As the first point of contact for many clients, you’ll play a key role in helping businesses and groups find seamless transportation solutions. This high-energy role is perfect for someone who thrives in a fast-paced environment and has aspirations to grow into more complex, strategic sales within our Enterprise Sales Team.
Requirements
- 2+ years of sales experience in a fast-paced, high-volume environment, consistently meeting or exceeding sales goals.
- Comfortable handling 50-75 calls per day through a combination of direct inbound and outbound follow up calls.
- Demonstrates strong ability to confidently handle objections, create urgency, and guide customers through the sales funnel to close deals effectively.
- Exceptional communication skills with a focus on active listening, concise messaging, and rapport-building.
- Cultivate and nurture ongoing customer relationships beyond the initial transaction, ensuring satisfaction and promoting future business opportunities.
- A proactive, self-driven mindset with the discipline to thrive in a remote-first work environment.
- Exhibits advanced computer/tech skills, with the ability to navigate multiple systems (g-suite, slack, our quote management system, phone line tools) and platforms simultaneously.
- Excels at multitasking during calls by managing interactions, generating quotes, and tracking follow-ups in real-time, ensuring efficiency and accuracy within a fast-paced call center environment.
- High School Diploma or equivalent; sales certifications or additional training are a plus.
Nice To Haves
- Experience working with CRM tools, Sales Platforms, G-Suite, and other technologies is a plus.
Responsibilities
- Manage a high-volume of inbound and outbound follow-up sales calls to assist clients in finding and booking transportation solutions efficiently.
- Leverage our proprietary marketplace technology to create tailored trip quotes, minimizing friction in the booking process.
- Meet or exceed performance metrics, including revenue targets, conversion rates, call handle time, and follow-up activity.
- Build urgency and rapport by effectively navigating call scripts while staying concise and customer-focused.
- Apply assumptive sales techniques to overcome objections, create urgency, and close deals quickly.
- Ensure accurate and efficient quoting to reduce customer frustrations and streamline the sales process.
- Continuously improve call control, actively listen to customers, and adapt sales tactics to meet individual client needs.
- Collaborate with team members and participate in post-mortem analyses to refine sales techniques and strategies.
Benefits
- Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
- Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
- Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
- Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
- Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
- Referral Rewards: Earn bonuses for bringing top talent to the team.
- Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
- Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
