Inside Sales Representative II

Sonepar USA-posted 8 months ago

Full-time • Entry Level

West Palm Beach, FL

Merchant Wholesalers, Durable Goods

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A career at World Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout Florida and Georgia and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career. World Electric is hiring an Inside Sales Associate to join our team!

Receive calls from customers to explain type of service or product offered.
Quote prices and use sales skills to complete the purchase.
Secure and place orders with others for filling and arrange delivery date.
Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Record names, addresses, purchases, and reactions of prospects solicited.
Work with the outside sales and manager to secure customer satisfaction on all accounts.
Ensure customer returns are handled in accordance with company policy.
Prepare and work reports on sales activities and expediting.
Source product for 'special' and 'direct' non-stock customer orders.
Assemble all information necessary for a customer quotation.
Prepare customer quotations and analyze quotation results.
Provide appropriate report information to sales management and outside sales.
Perform other duties as management deem necessary.

Two year certificate/degree from college or technical school; or six months to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to interface in a customer responsive manner over the telephone and in person.
Able to handle difficult customer situations with diplomacy.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.
Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities).

Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Tuition reimbursement
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)

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