Inside Sales Representative

Feeser's Food Distributors•Harrisburg, PA

About The Position

As an Inside Sales Representative I, you will play a crucial role in driving sales and revenue growth for Feeser’s. This role is ideal for individuals with a dedicated interest in sales, excellent communication skills and a desire to build a career in the food service industry. You will be the direct support to designated members of the sales team and develop the skills to upsell products and generate sales. A strong ability to understand and execute contract terms will also be essential in this role.

Requirements

Ability to quickly find and resolve customer inquiries
Dependable and punctual time management skills
Strong writing and math skills with attention to detail
Empathy and the ability to take initiative for the customer
Strong problem-solving skills, with the ability to creatively resolve complex and sensitive situations
Ability to work in a fast-paced environment, subject to rapid change and uncertainty
Strong telephone and digital communication skills
Ability to sit and work at a PC for extended periods
Proficient in Microsoft Office
Associate’s degree or equivalent preferred.
2+ years' experience in sales or customer service support.
2+ years’ food service experience.
Proficient in Microsoft Office

Responsibilities

Ability to communicate through various access channels, including telephone, voicemail, email, Microsoft Teams and online chat
Direct support to DSR
Establish a direct relationship with customers at the request of the DSR
Proactively create communication schedule with DSR
Communicate effectively and exercise sound judgement when interacting with customers
Excellent attention to detail and the ability to proactively solve issues for the customer
Answer all incoming concerns and needs from all customers
Coordinate with logistics and warehouse teams to ensure timely order fulfillment and delivery
Process orders for customer pick-up
Provide customers with invoice copies upon request
Process credits requests
Maintain a customer account call list
Document all customer interactions in CRM system
Monitor orders before the cut-off time for next day delivery
Advanced food service product catalog knowledge to assist customers with product suggestions & alternatives
Communicate problems with the proper internal departments
Understand the 7 core KPIs for each assigned DSR and work collaboratively to ensure all KPIs are achieved
Understand pricing strategy of DSR for all accounts
Ability to upsell customers
Responsible for vacation coverage of DSR’s
Base level understanding of accounts receivable
Knowledge of contract accounts and ability to execute contract terms
Proactively push at risk items
Order entry
Perform other duties as directed by your manager