Inside Sales Representative (Hybrid) - Waipahu, HI

Office Depot•Waipahu, HI

3d•Hybrid

About The Position

The Inside Sales Representative is responsible for revenue growth and customer retention as part of a business-to-business integrated sales model. The Inside Sales Representative is responsible for managing customer relationships by making outbound value-added contacts within the context of an established Contact Plan to their assigned account base, as well as accepting inbound calls. While all inbound and outbound contacts will be strategically focused on revenue growth and customer retention, specific outbound call initiatives/campaigns may vary to include lead generation, account penetration, product penetration, introduction of new product/service offerings, relationship building and invitations to training events (webinars, tradeshows, etc.). Appropriately manages customer prospecting to connect directly with future customers. This position will target clients that typically have between 10 and 100 white collar workers while handling approximately 700 accounts valued between 1 and 10 million dollars. The ISR will be responsible for generating immediate, compelling customer interest, ensuring that the products or services offer sufficient value to generate a willingness to continue the sales dialogue. The associate should initiate exploratory discussions to schedule solid and specific follow-up sales calls in an effort to continue facilitating buying processes. This person is also expected to operate with integrity, by adhering to ethical standards of personal conduct and business rules when making decisions or executing tasks.

Requirements

High School Diploma or GED and one year experience or training.
Must understand basic selling principles in B2B environment or have ability to learn.
Proficient in Microsoft Suites
Excellent verbal and written communication skills
Strong team focus
High level of initiative to achieve goals
Proven negotiation skills
Ability to type a minimum of 30 WPM
PC knowledge with the aptitude to learn new technology-related tools
Strong interpersonal skills

Nice To Haves

Bachelor's degree preferred

Responsibilities

revenue growth
customer retention
managing customer relationships
making outbound value-added contacts
accepting inbound calls
lead generation
account penetration
product penetration
introduction of new product/service offerings
relationship building
invitations to training events (webinars, tradeshows, etc.)
managing customer prospecting
generating immediate, compelling customer interest
ensuring that the products or services offer sufficient value to generate a willingness to continue the sales dialogue
initiate exploratory discussions to schedule solid and specific follow-up sales calls
operating with integrity