Inside Sales Representative - Express Scripts - Remote

The Cigna Group • CO

349d • $17 - $26

About The Position

The job profile for this position is Customer Service Senior Representative, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. This position is remote, must in live one of following states: AR, AZ, MS, IL, GA, IN, FL, CO, TN, KY, MN, MO, NV, NM, OH, TX, PA, WI. Training Schedule: Monday – Friday 9:00AM – 5:30PM EST. Please took at your time zone to determine your post training/permanent schedule. Post Training Schedule: EST: M – F 12:30 am – 9:00 pm, CST: M – F 11:30 am – 8:00 pm, MST: M – F 10:30 am – 7:00 pm, PST: M – F 9:30 am – 6:00 pm.

Requirements

• High School Diploma / GED required.
• 2+ years Customer service experience or sales experience preferred.
• Excellent phone and sales skills.
• Relevant experience with customer service.
• Call Center experience preferred.
• General PC knowledge including Microsoft Office and Internet.
• Ability to professionally influence members to utilize Express Scripts Home Delivery Pharmacy.

Nice To Haves

• Experience in a fast-paced rewards driven workplace.
• Energetic, positive, and organized professionals who are able to effectively create relationships within the healthcare market.

Responsibilities

• Contact targeted patients via inbound and outbound calls to educate them on maximizing their use of Express Scripts Home Delivery Pharmacy.
• Take overflow of patient calls to assist with converting to Express Scripts Home Delivery or answering any basic customer service questions and order status related questions.
• Research and understand Express Scripts services as well the patients plan design in order to effectively educate our patients on home delivery.
• Collaborate with internal business partners when needed to resolve patient issues and answer questions in pleasant, clear and concise manner.
• Other special projects as assigned.
• Work with patients, managing inbound and outbound calls where you will be responsible for understanding the members benefit plan design to convert prescription medication needs from retail pharmacies to the Express Scripts Home Delivery pharmacy.
• Provide insights on the options available for customers to have their prescriptions filled by the Express Scripts Pharmacy, educating them on the safety and convenience of our services.
• Address customers with care, detail, and most importantly, empathy.
• Build instant rapport, achieve customer satisfaction, and close the sale.

Benefits

• Benefits that start on day one.
• Fun, friendly, and unique culture – Bring your whole self to work every day!
• Choice of three unique medical plans.
• Prescription Drug, Dental, Vision and Life Insurance.
• Employee Contributions for HRA and HSA accounts.
• 401K with Company Match.
• Paid Time Off and Paid Holidays.
• Tuition Assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED