Inside Sales Representative - Commercial Specialty Tires

Continental•Fort Mill, SC

About The Position

THE COMPANY Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets. Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites. Job Description HOW YOU WILL MAKE AN IMPACT Supports sales for our Commercial Specialty Tire group. You will be a primary contact for our customers and Sales Managers in the field with direct responsibility for order entry and order management through multiple forms of communication (including email, phone, ContiLink and EDI). You will be expected to review backorders, process customer returns, create delivery notes and coordinate with Transportation planners, for your assigned area. Main responsibilities : Operate within SAP R3 system. Handle inbound customer calls. Must meet stated department phone objectives. Establish and maintain a working customer relationship. Provide daily feedback to customer, sales and supervisors on order and inventory status, via reporting standards. Assist with customer master file and account maintenance in CRM. Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables. Collaborate with logistics, marketing, warehouses, credit, commercial division, sales, field sales reps, accounts and peers to ensure that processes and procedures are being utilized to achieve an effective level of customer service. Research and submit claims to correct billing and shipping errors. Responsible for identifying root causes and resolving overall problems so issues do not reoccur. Maintain knowledge of product and policy. Travel to customer location may be required. Assist CST Operations team as required.

Requirements

3+ years of experience related to inside sales/order management
Customer service or related inside sales experience
Ability to work in a fast-paced environment
Strong attention to detail, time management, organizational skills
Interpersonal/Communication skills
Ability to multitask
Microsoft Office skills (Excel, Outlook, Teams)
High School Diploma or equivalent
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

Nice To Haves

Bachelor’s degree
SAP experience
Bilingual – French and English speaking

Responsibilities

Operate within SAP R3 system.
Handle inbound customer calls. Must meet stated department phone objectives.
Establish and maintain a working customer relationship.
Provide daily feedback to customer, sales and supervisors on order and inventory status, via reporting standards.
Assist with customer master file and account maintenance in CRM.
Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables.
Collaborate with logistics, marketing, warehouses, credit, commercial division, sales, field sales reps, accounts and peers to ensure that processes and procedures are being utilized to achieve an effective level of customer service.
Research and submit claims to correct billing and shipping errors. Responsible for identifying root causes and resolving overall problems so issues do not reoccur.
Maintain knowledge of product and policy.
Travel to customer location may be required.
Assist CST Operations team as required.