Inside Sales Representative (Call Center)

Medulla • Oak Brook, IL

357d

About The Position

Chiro One Wellness Centers is a high-growth, healthcare organization with 150+ clinics, primarily in the Midwest. Each month, we help thousands of patients live happier, healthier lives through our unique model of chiropractic care. This Customer Service Representative is the first point of contact for prospective patients reaching out for Chiropractic care. They are responsible for effectively communicating the value of receiving treatment at our Chiro One clinics to convert prospects into patients. Top KPIs for the role include the number of new patients appointments kept and the conversion rate of leads to new patient appointments. It is their responsibility to drive patient acquisition via inbound and outbound calls, chats, texts, and emails utilizing CCaaS, CRM, email, and nurture technology platforms. A Customer Service Representative demonstrates a thorough understanding of the Chiro One value proposition and successfully communicates and nurtures prospective patients to drive new patient acquisition. This role is a good fit for highly motivated individuals who are goal driven, service-focused and looking to be a part of a mission-driven organization.

Requirements

• Experience successfully meeting and surpassing sales goals.
• Excellent verbal and written communication skills, with the ability to call, connect and interact with potential patients.
• Highly motivated and goal oriented.
• Detail-oriented and process driven.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Ability to adapt to a fast-paced, high-growth business while managing multiple priorities.
• High school diploma or GED equivalent.

Nice To Haves

• Previous experience in inside sales, call center or other related sales experience.
• Experience with CRM software such as Salesforce or Microsoft Dynamics.
• Associate or bachelor's degree; or equivalent combination of education and experience.
• Healthcare industry experience.

Responsibilities

• Act as an integral member of the inside sales team responsible for converting patient leads into patient appointments utilizing phone, chat, email, and text communication channels.
• Accountable for meeting and surpassing daily, weekly, and monthly appointment kept and conversion targets.
• Utilize sales skillsets including service knowledge, rapport building, active listening, communication, qualification questioning, objection prevention and handling and closing.
• Promote Chiro One services and benefits of care including competitive differentiators regarding our high-quality care model.
• Manage a high volume of inbound and outbound calls and chats to ensure an outstanding patient experience.
• Provide insight on process improvements, script adjustments, system enhancements and best practice development.
• Passionate about helping people through chiropractic care.
• Continuously take part in sales and technology training to improve selling techniques and learn how new software enhancements can improve the patient journey.

Benefits

• Monthly bonus target based on a minimum individual performance threshold with the potential to earn $300-$2000 per month.
• Eligibility for a team bonus earned by achieving a monthly cumulative performance target that has the payout potential of an additional $300 to $450 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees