Inside Sales Representative 1

Builders FirstSource • Charlotte, NC

77d

About The Position

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Requirements

• High School Diploma or General Education Degree (GED)
• Prior sales support or customer service experience preferred.

Responsibilities

• Provides support to the outside and inside sales team including administrative support and/or customer service.
• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
• Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.
• Investigates customer complaints or concerns.
• Relays customer concerns to others on the sales team and assists in investigating the issue.
• Resolves issues within company guidelines.
• Escalates larger concerns to more experienced sales team members for resolution.

Benefits

• Competitive, affordable benefits designed to make life better for you and the people you love.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees