Inside Sales Rep

University of Richmond•Liverpool, NY

1d•Onsite

About The Position

As an Inside Sales Rep at United Rentals, the world's largest equipment rental provider, you will be instrumental in executing the branch's business plan by catering to a diverse customer base. This role encompasses various branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary objective is to proactively boost branch revenue through equipment rentals and sales, identifying product and service needs for the manager, and delivering exceptional customer service. The position requires developing an understanding of specialty engineered rental products and services such as silenced diesel generators, large pumps, chillers, air-conditioning, electric heat, dehumidification, load banks, and electrical distribution.

Requirements

Associate’s degree or equivalent combination of experience and education
Strong customer service orientation and sales experience/skills
Proficiency with MS Office (Word and Excel)
Strong verbal and written communication skills
Engineering aptitude: ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects
Valid driver's license with acceptable driving record
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.
Establish new rental and sales accounts through telemarketing and by serving call-in customers.
Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.
Educate customers on proper equipment usage and safety procedures.
Ensure the accuracy of all contract-related information entered into the branch’s computer system.
Coordinate and track daily equipment pickups and returns.
Run all reports necessary to monitor equipment and facilitate smooth operations.
Coordinate with all inside and outside branch employees to deliver customer satisfaction.
Maintain accurate inventory records of branch assets.