Inside Sales Rep

D'Artagnan•New Orleans, LA

56d

About The Position

Inside Sales/Customer ServiceAre you a culinary professional who loves the kitchen but is ready to pivot their position in the industry? If you are highly motivated and an outgoing professional ready for a career opportunity that provides both personal and professional growth, this position is for you. Fortune Fish & Gourmet and our sales team are far from your typical food purveyor. Our sales team is not comprised of experienced salespeople, but rather an extremely passionate team of culinary professionals. The sales team drives the companys overall mission of continuing to educate and better the food scene in America. We seek passionate hospitality professionals to join our growing customer account development team. You must be detail-oriented, have quality food industry experience, and possess a strong entrepreneurial spirit to succeed in this position. The ideal candidate has worked with and understands the importance of quality-sourced ingredients and can use their culinary skills to build collaborative relationships. You must be able to communicate with a broad range of personality types, as you will interact with some of the country's top chefs and restaurant ownersexperience leading a team is a plus. OBJECTIVES OF THIS ROLE The role of an Inside Sales Representative (ISR) is a pivotal position. The ISR is the anchor for a team of outside sales representatives working towards a joint regional sales objective. The ISR maintains working relationships with existing clients to ensure exceptional service and identifies potential new sales opportunities. The ISR ensures the ongoing success of their team by assisting the Regional Manager in managing daily tasks and monthly goals. This role offers ongoing professional development and is a feeder position for outside sales and other opportunities within our growing company.DAILY & MONTHLY RESPONSIBILITIESAssist assigned sales representatives in their daily outbound calls and in building customer relationsRun daily reports for the sales regionInteract with customers to resolve issues and concernsReceive and enter customer orders into the systemSetup and maintain customer files in the system Issue customer creditsProvide accurate information regarding the availability of in-stock itemsProactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability Increase sales and average order size using cross-selling, up-selling, add-on sales and offering promotional sale items Recommend alternate products based on cost, availability or specifications Assist in the coordination of emergency deliveriesNotify customers of changes in product availability and policy changesNotify the Purchasing Department of special or unusual ordersMonitor scheduled shipment dates to ensure timely delivery Respond to customers phone requests and address customer issues in a timely and proactive manner to ensure overall customer satisfaction. Qualify leads and set up appointments for Regional Sales ManagersActively participate in the execution of team initiativesTake on special projects as assigned by Regional Sales Director and Inside Sales Director SKILLS & QUALIFICATIONSRequired:Passionate, dedicated and always striving for perfectionNaturally inquisitive with proactive problem-solving abilitiesThrives in a fast-paced business environment with an ability to adapt quickly to changeTeam player with the ability to collaborate effectively across all levels of the organization and with outside partnersStrong oral and written communication skillsCapable of embracing new technologyComfortable working in multiple computer platforms simultaneouslyDetail-oriented, with the ability to multi-task and prioritize multiple projects with competing deadlines High School Diploma or Equivalent Desired:Culinary experienceCollege degree BENEFITS OF WORKING FOR D'ARTAGNANSalary with annual bonus potentialFull Health Benefits (Medical, Vision, Dental & Live Insurance)401K Retirement Savings Program with Company MatchPaid Vacation, Sick Leave and HolidaysEmployee Discount Program for Product PurchasesGrowing Company COMPANYD'Artagnan is part of Fortune Fish & Gourmet, the Country's leading processor, distributor and importer of quality seafood, meats, and gourmet products. D'Artagnan, headquartered in Union, New Jersey, was founded in 1985 and is now the leading brand in the country, specializing in sustainably raised meats, poultry, game, charcuterie, truffles, and mushrooms. D'Artagnan is dedicated to natural, sustainable, and humane production and products. Over the years, D'Artagnan has built relationships and partnerships with farmers and ranchers who share the same philosophy and believe in free-range, preservative-free, and organic products. With over $170M in revenue and a team of 260 employees, it is a hugely successful and well-recognized enterprise. D'Artagnan is organized around three distinct business lines: Food Services (Hotels, restaurants, etc.), Retail, and Online; each business line having a specific business model. D'Artagnan sells products in all 50 states and buys products all over the world. D'Artagnan has established an outstanding reputation over the years, built on a simple yet key principle: to provide its clients with the highest quality. For decades now, it has been acclaimed by the industry and customers all over the country and is recognized as a world-class company by many world-class chefs. In addition, the D'Artagnan website continues to grow in popularity and reach serving as a trusted destination for home cooks across America looking for the best tasting, restaurant-quality ingredients and specialty food products. We seek employees who are passionate -- with a burning entrepreneurial and team spirit to join our growing company.

Requirements

Passionate, dedicated and always striving for perfection
Naturally inquisitive with proactive problem-solving abilities
Thrives in a fast-paced business environment with an ability to adapt quickly to change
Team player with the ability to collaborate effectively across all levels of the organization and with outside partners
Strong oral and written communication skills
Capable of embracing new technology
Comfortable working in multiple computer platforms simultaneously
Detail-oriented, with the ability to multi-task and prioritize multiple projects with competing deadlines
High School Diploma or Equivalent

Nice To Haves

Culinary experience
College degree

Responsibilities

Assist assigned sales representatives in their daily outbound calls and in building customer relations
Run daily reports for the sales region
Interact with customers to resolve issues and concerns
Receive and enter customer orders into the system
Setup and maintain customer files in the system
Issue customer credits
Provide accurate information regarding the availability of in-stock items
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size using cross-selling, up-selling, add-on sales and offering promotional sale items
Recommend alternate products based on cost, availability or specifications
Assist in the coordination of emergency deliveries
Notify customers of changes in product availability and policy changes
Notify the Purchasing Department of special or unusual orders
Monitor scheduled shipment dates to ensure timely delivery
Respond to customers phone requests and address customer issues in a timely and proactive manner to ensure overall customer satisfaction.
Qualify leads and set up appointments for Regional Sales Managers
Actively participate in the execution of team initiatives
Take on special projects as assigned by Regional Sales Director and Inside Sales Director