Inside Sales Rep - Medical

Mitsubishi Chemical Group•Wilmington, MA

About The Position

We are seeking a customer-focused Inside Sales Representative – Medical to support and grow key accounts within our medical polymers business. In this role, you will serve as a primary day-to-day contact for assigned customers, delivering a best-in-class customer experience while supporting revenue growth, margin optimization, and long-term relationships. This position is ideal for someone who thrives in a fast-paced commercial environment, enjoys building relationships, and takes pride in delivering responsive, value-added support to customers and internal partners.

Requirements

Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience)
2+ years of inside sales, customer service, or commercial support experience (manufacturing, materials, or chemicals preferred)
Excellent written and verbal communication skills with strong phone presence
Ability to engage both technical and purchasing stakeholders
Experience using CRM systems and sales tools
Strong relationship-building and problem-solving skills
Highly organized with the ability to manage multiple priorities
Adaptable, proactive, and customer-centric mindset
Proficiency in Microsoft Office (Excel, Word, Outlook)
Professional judgment and collaborative work style

Responsibilities

Customer Relationship Management Serve as the primary contact for assigned medical accounts, building strong, trust-based relationships Partner closely with Key Account Managers to support customer strategies and objectives
Customer Experience Excellence Provide timely, professional communication and proactive support Anticipate customer needs and ensure seamless service across the order-to-delivery lifecycle
Sales & Account Support Prepare and manage quotations, track opportunities, and support sales initiatives Identify upsell and cross-sell opportunities within the customer base
Issue Resolution & Advocacy Respond quickly to customer concerns or complaints and drive resolution Act as the customer’s advocate internally to ensure satisfaction
Market & Account Insights Share competitive intelligence, customer feedback, and market trends with account teams Contribute to account planning and growth strategies
CRM & Performance Tracking Maintain accurate CRM records including contacts, opportunities, and activities Monitor KPIs and support initiatives to improve performance and customer satisfaction
Logistics & Sample Coordination Coordinate shipment of samples, product data sheets, and materials Partner with Customer Service and Supply Chain to ensure timely delivery
Cross-Functional Collaboration Work closely with Account Management, Technical Service, Customer Service, and Operations Support seamless execution across commercial and technical teams