Inside Sales Rep II

Mueller Co. • Decatur, IL

303d • $24

About The Position

Mueller Company (Mueller Co.), the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Inside Sales Department for an Inside Sales Representative. This position is located at Mueller's Shared Services office in Decatur, Illinois and will report to the Inside Sales Supervisor. Duties will include, but not be limited to, the following: Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations. Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete. Act as liaison between outside sales representatives/customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times. Engage in opportunistic and add-on sales activities. Carry out additional job responsibilities and duties as required. This position requires extended use of a phone/head-set for up to eight hours per workday.

Requirements

• High school diploma or equivalent.
• Previous work experience or other activities demonstrating the requirement of a strong communications background.
• Intermediate computer experience with ability to quickly learn and navigate new computer programs.
• Ability to work in a team setting and gain trust and respect of various persons throughout Mueller's various locations and customer base.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills.

Nice To Haves

• 2+ years of customer service and/or inside sales experience.
• Bachelor's degree in business or communications-related field.
• Strong experience in mainframe programs that include inventory control - such as AS400/JD Edwards (JDE).
• Familiarity with database programs such as Act/Outlook.
• Experience with phone-based customer service support systems.
• Technical/Mechanical background.

Responsibilities

• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Act as liaison between outside sales representatives/customers and various plants.
• Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Engage in opportunistic and add-on sales activities.
• Carry out additional job responsibilities and duties as required.

Benefits

• Medical and dental insurance
• 401K plan with company match
• Employee Stock Purchase Plan program
• Short-term and long-term disability benefits
• Vacation
• Tuition reimbursement program
• Company-provided life insurance
• Supplemental insurance at group rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED