Inside Sales Rep - Galesburg, IL

WestRock • Galesburg, IL

246d • $46,500 - $77,500

About The Position

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. The Inside Sales Representative (ISR) will be responsible for developing new business and managing and growing assigned customer accounts primarily within the small to medium business segment. The ISR will work to gain success within inside Sales to secure an area Outside Sales role within 12-14 months. The ISR will work with corporate and plant management and staff to coordinate orders, secure orders for new business, and to resolve any account issues. Additionally, the ISR will work with inside sales management and plant management to expand the customer base by engaging with new potential customers and previous WestRock customers with the goal of gaining or winning back business. The ISR will be expected to develop a deep rapport with customers with the goal of understanding their business, and the challenges they face, and forming relationships with the people within their organization who make or influence buying decisions. Activity will be centered on remote communication including teleconference, phone, and email communication. The ISR will follow WestRock's Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business.

Requirements

• Minimum of 1-3 years of B2B inside sales or related experience strongly preferred.
• Experience in fiber-based packaging industry is strongly preferred.
• Bachelor's degree or equivalent combination of education and experience is required.
• Ability to manage a full book of assigned accounts.
• Ability to develop and qualify new opportunities and close business over the phone & videoconference.
• Consistent track record and top performer among ISR team.
• Flexible and resilient problem solver.
• Experience with Salesforce or similar CRM software.
• Proficient in Microsoft Office applications and social media platforms.
• Excellent phone presence, verbal, and written communication skills.
• Strong listening and presentation skills.
• Ability to prioritize and manage time effectively.
• Strong negotiation skills.

Nice To Haves

• Experience in consultative selling.
• Ability to adapt well to a matrix organization.
• Team player who works exceptionally well with others.

Responsibilities

• Develop new business and manage assigned customer accounts.
• Work to secure an area Outside Sales role within 12-14 months.
• Coordinate orders and resolve account issues with corporate and plant management.
• Engage with new potential customers and previous WestRock customers.
• Develop rapport with customers to understand their business challenges.
• Conduct remote communication including teleconference, phone, and email.
• Follow WestRock's Sales Excellence methodology.
• Drive cross-sell and up-sell opportunities.
• Maintain a working knowledge of WestRock products and industry trends.
• Conduct complex issue resolution for customers.
• Collaborate with Business Unit and Plant sales teams.
• Meet targets for volume and margin with sales.
• Generate ideas to ensure positive customer experiences.
• Coach junior team members.

Benefits

• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Short-term bonus incentive.
• Health insurance.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Programs for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Paper Manufacturing
• Education Level: Bachelor's degree