INSIDE SALES/MERCHANDISER - FSI

UWAJIMAYA INC•Seattle, WA

6d•$26 - $38

About The Position

Uwajimaya, a family-owned business, and a cornerstone of Asian grocery retailing since 1928, is seeking dedicated individuals to join our dynamic team. With a legacy of excellence and a commitment to providing exceptional customer experiences, Uwajimaya has grown to become the premier destination for Asian food culture in the Pacific Northwest. We are seeking individuals who are passionate about delivering excellent customer service, driven to excel in their roles, and motivated to contribute to our vibrant team. Whether you're a seasoned professional or eager to start your career, we welcome candidates from all backgrounds who share our enthusiasm for food, customer service, and Asian culture. Bilingual proficiency in Korean and/or Thai is a strong plus, as frequent communication with customers and vendors in these languages enhances relationship building and sales effectiveness. To thrive at Uwajimaya, you should embody our core competencies: Functional/Technical Skills: You possess the necessary functional and technical knowledge to perform your job at a high level. Customer Focus: You are dedicated to meeting customer expectations and requirements, using feedback for improvements, and building effective relationships based on trust and respect. Action Oriented: You enjoy working hard, are full of energy for challenging tasks, and seize opportunities with minimal planning. Peer Relationships: You can find common ground with peers, solve problems collaboratively, and are seen as a cooperative team player who encourages collaboration. Self-Development: You are committed to continuous self-improvement, adapt to different situations, and work to develop your strengths while addressing weaknesses. Position Summary: Develop and establish a strong restaurant customer base to sell products to on a recurring, regular basis. Continue to seek out new customer partnerships to increase sales within the King, Pierce, Whatcom, Skagit, Kitsap, Thurston, and Snohomish County areas.

Requirements

Must be at least 18 years of age.
Minimum of a High school diploma or equivalent plus 3-4 years of experience in area of specialization.
Excellent customer service.
Basic math skills.
Flexible schedule.
Ability to multi-task and prioritize.

Nice To Haves

Proficiency in Thai or Spanish is highly desirable to support effective communication with our diverse customer and vendor base.
Knowledge of Asian products preferred. Asian language proficiency is a plus.
Restaurant management, Marketing and Sales experience preferred.

Responsibilities

Call customers on a regular basis to establish a good working relationship, enhance sales and satisfy customers’ need to gain future sales.
Maximize market share by maintaining current customer base and gaining new customers by providing excellent sales service.
Gather information from clients to comprehend market demand and market conditions and to use this advantage for potential sales.
Check accounts receivable statements bi-monthly to monitor any customers’ past due invoices.
Discuss with the sales staff the necessity to visit past due accounts or work out a schedule of payments with customers to prevent further indebtedness and allow them to continue to order.
Constantly be aware of “critical” items to anticipate shortage of merchandise.
Provide excellent customer service.
Build strong and positive relationships with each customer to enhance sales and keep the business growing.
Resolve customer complaints and/or problems in a timely manner. Consult management if necessary.
Other duties as assigned.