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The LBM Contractor Counter Supervisor will be part of a family-owned business on the move to grow into their next chapter. This will be a motivated, initiative-driven individual with knowledge and experience in selling lumber and building materials to contractors and builders. The Inside Sales Supervisor is responsible for driving sales, providing leadership, and direction for the delivery of services and support by the inside sales representatives to customers, vendors, and fellow associates. In addition, the Inside Sales Supervisor will manage, plan, and direct the overall service issues and concerns related to the builder accounts and customer service. The role requires effective communication of concepts and recommended courses of action to meet and exceed sales plans through weekly snapshots and strategy meetings. The Inside Sales Supervisor will implement procedures and processes to set the highest standard for service excellence and operational efficiency for the department. This includes reviewing, checking, and tracking the work of subordinates for accuracy and content, supervising Inside Sales functions such as customer relations, vendor relations, and associate development. The Inside Sales Supervisor will also resolve customer complaints and answer questions regarding services and procedures, make recommendations to management concerning staff and improvement of procedures, and communicate work procedures and company policies to the Inside Sales team. Additionally, the supervisor will facilitate customer relations between all associated departments, assist with walk-in customers at the contractor's counter and by phone/email, support outside sales reps with quoting & placing orders, and leverage multiple product lines to cross-sell and maximize share of wallet, yielding increased opportunities to secure increased sales. The role also involves selling various products including lumber, windows, exterior doors, deck/rail, exterior trim, siding, millwork, and flooring, collaborating with all WFB companies to aid in maximizing sales for the organization, and participating in company events and training programs.
