Inside Sales Manager

UFP Industries • Jeffersonville, IN

393d • $85,000 - $105,000

About The Position

The Inside Sales Manager is responsible for overseeing the inside sales team, ensuring effective communication with customers and account managers, and troubleshooting issues as they arise. This role involves planning, directing, and coordinating inside sales functions to maximize productivity and customer satisfaction.

Requirements

• Minimum of Bachelor's degree in administration, business, or related area, or equivalent experience
• Minimum three years of experience in customer service
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word, and Outlook)
• Working knowledge of various office equipment (computer terminal, scanner, etc)
• Working knowledge of product lines and customer base

Responsibilities

• Directs the activity of a group of employees and motivates for maximum productivity
• Maintains frequent communication with the customer base and gathers information to ensure their satisfaction
• Provides adequate job training and ensures employees perform tasks following guidelines and pre-established instructions
• Identifies, researches, and resolves various problems and opportunities
• Evaluates the performance of individuals and various programs
• Coaches and assists employees to help them perform their job functions more productively and efficiently
• Disciplines employees when necessary and conducts annual performance reviews
• Ensures customers are well informed of program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer requests and solves customer problems
• Prepares various reports and correspondence as required
• Performs other duties as required

Benefits

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree