Inside Sales Manager/Customer Program Manager

Arrow•Twinsburg, OH

2d•Onsite

About The Position

Arrow Electronics is a Fortune 100 company headquartered in Denver, CO, with 22,000 employees worldwide. Arrow offers technology solutions to a wide range of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Through a global network, we serve as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers, and commercial customers. What You’ll Be Doing: This position manages a geographically dispersed team and must report their Arrow office daily THIS IS NOT A REMOTE OR HYBRID POSITION. The Inside Sales Manager o versees the strategic and sales objectives for their team and creates tactical solutions to meet/exceed objectives. Actively enhances team through recruiting, hiring and creating personnel development plans. Identifies and nurtures high potential talent; plans succession for team and strategically partners with larger organization to build a talent pipeline for positions outside of immediate team. Monitors process, progress and results. Sets the team direction and priorities; accountable for team performance. Serve as the point person for sales team for strategy opportunities, problem resolution and escalated issues. Drives large deals for their team; negotiates aggressively in the deal process. Keeps both excellence in customer service and company profitability in mind during decision making processes. Uses rigorous logic and methods to solve difficult problems with effective solutions. Develops sales team to accurately enter & manage opportunities. Ensures information in the Opportunity Manager system is accurate and up-to-date. Reviews information consistently; actively manages opportunities. Measures performance against goals and evaluates results. Holds team accountable for the information in Opportunity Manager and provides course correction when necessary. Educate partners how to register opportunities and transact business with Arrow & vendor. Serve as subject matter expert on Arrow and vendor tools and processes.

Requirements

5-8 years of related experience including, but not limited to: Managing a geographically dispersed team that is responsible for creating selling opportunities within specified strategic customer accounts
Experience quoting complex drawings and parts quality strongly preferred
Experience working with electronics supply chain and distribution
Experience supporting complex major accounts strongly preferred
Building influential internal and external relationships
Systems savvy, proficient in the use of Microsoft Office, Outlook, Teams
Excel proficiency strongly preferred
Demonstrated ability to manage complex client relationships, with a focus on delivering value and fostering long-term partnerships
Proven expertise in the local market, including key players, trends, and opportunities

Responsibilities

Manages a geographically dispersed team
Oversees the strategic and sales objectives for their team and creates tactical solutions to meet/exceed objectives
Actively enhances team through recruiting, hiring and creating personnel development plans
Identifies and nurtures high potential talent; plans succession for team and strategically partners with larger organization to build a talent pipeline for positions outside of immediate team
Monitors process, progress and results
Sets the team direction and priorities; accountable for team performance
Serve as the point person for sales team for strategy opportunities, problem resolution and escalated issues
Drives large deals for their team; negotiates aggressively in the deal process
Keeps both excellence in customer service and company profitability in mind during decision making processes
Uses rigorous logic and methods to solve difficult problems with effective solutions
Develops sales team to accurately enter & manage opportunities
Ensures information in the Opportunity Manager system is accurate and up-to-date
Reviews information consistently; actively manages opportunities
Measures performance against goals and evaluates results
Holds team accountable for the information in Opportunity Manager and provides course correction when necessary
Educate partners how to register opportunities and transact business with Arrow & vendor
Serve as subject matter expert on Arrow and vendor tools and processes